Job Title: Student Services Officer 2
VPUE Unit: Center for Teaching and Learning
Location: Stanford Main Campus; Hybrid (3 or more days/week on site)
Job Code: 7502
Budgeted Salary Range: $100,000-$109,000
Heralded as a hub of undergraduate innovation, the Office of the Vice Provost for Undergraduate Education (VPUE) creates and sustains meaningful interactions between students and faculty both within and outside the classroom. As a collaborative team member of VPUE, you have a unique opportunity to advance and support programs that touch and enhance the lives of every undergraduate student at Stanford. As a team member in a unit that is also affiliated with the Office of the Vice Provost for Graduate Education (VPGE), your positive impact on graduate students and their teaching and learning will also be substantial.
The Stanford Center for Teaching and Learning (CTL) supports the university's core educational mission. We help faculty, lecturers, and teaching assistants (TAs) design, teach, and improve courses and curricula. We partner with schools, departments, and programs to ensure ongoing, meaningful teaching and learning. We help students thrive in their studies through academic coaching, peer tutoring, language conversation practice, and specialized support for neurodiversity. The latest evidence about what works in higher education is woven through our programs and services.
CTL's student learning programs serve over 2,000 undergraduates and graduate students each year. Academic skills programs are grounded in a "whole-person" educational model, which recognizes the interrelationships among the intellectual, social, and personal aspects of academic life and learning. Our resources enhance the learning experiences of undergraduate, graduate, and professional students at Stanford through academic coaching, workshops, and online materials. These programs assist students with topics such as test-taking, effective time management, reading strategies, academic motivation and resilience, and more.
Under the general direction of the Senior Associate Director for Student Learning Programs, the Academic Coach uses a direct-service model that translates research from the learning sciences into holistic academic support for students in both individual and group settings, with a particular emphasis on neurodivergent students, including those managing ADHD, learning differences, autism, and related profiles. This position is highly focused on working with students directly, with academic coaches typically holding up to 20 one-to-one sessions per week.
In this role, you will
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
To be successful in this role, you will bring:
In addition, preferred qualifications include:
How to Apply:
Your complete application consists of two required portions:
Completed applications will be reviewed on a rolling basis beginning September 4, 2026.
The generic job description is below and may not reflect all aspects of the specific role described above.
Core Duties:
Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Reconcile complex issues; analyze diverse transactions from multiple sources.
Summarize data from multiple sources, prepare manage reports and presentations.
Identify and evaluate data needs, manage the implementation and development of technology.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison, represent department and university at meetings and events.
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
Serve as a subject matter expert to students and other departments; represent unit/department.
May lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
May oversee, analyze and assist in financial processes and development of budgets.
Serve as a key member of a project team.
May train and supervise other staff, volunteers, student and temporary workers.
Minimum Education and Experience:
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
Advanced analysis and problem solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
Core Duties:
Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.
Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Reconcile complex issues; analyze diverse transactions from multiple sources.
Summarize data from multiple sources, prepare manage reports and presentations.
Identify and evaluate data needs, manage the implementation and development of technology.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison, represent department and university at meetings and events.
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
Serve as a subject matter expert to students and other departments; represent unit/department.
May lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
May oversee, analyze and assist in financial processes and development of budgets.
Serve as a key member of a project team.
May train and supervise other staff, volunteers, student and temporary workers.
Minimum Education and Experience:
Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
Advanced analysis and problem solving skills.
Advanced computer skills, including experience with Microsoft Office Suite.
Advanced customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
| Location | Stanford, CA |
| Salary | $100,000–$109,000 Per Year |
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesImprove your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder