Account Associate - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

JOB DESCRIPTION: We are seeking a highly motivated and customer-focused individual to join our team as for this hybrid role of both sales and customer service. In this role, you will be responsible for providing exceptional service to our clients, resolving any issues or concerns they may have, and cross selling to the customers you are servicing.


RESPONSIBILITIES:

• Respond to customer inquiries in person, via phone, and by email in a timely and professional manner
• Provide accurate and detailed information about insurance policies, coverage options, and claims processes
• Assist customers with policy renewals, changes, and cancellations
• Collaborate with the sales team to cross-sell and up-sell insurance products and services
• Update customer records and maintain accurate and up-to-date information 
• Meet or exceed established customer service goals and performance metrics

 QUALIFICATIONS:

• Property/Casualty license (must currently hold)
• Life/Health license (preferred, must be able to obtain)
• Prior State Farm experience preferred
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Excellent problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Ability to cross sell or generate cross sell leads for our sales team

This is a remote position.