Account Coordinator - E-commerce Operations

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Role Overview
We are looking for a highly organized, "jack-of-all-trades" professional to join our San Antonio team. This role is the heartbeat of our e-commerce operations. You will support our Account Manager by ensuring our store is updated, our 25+ vendors are managed, and our digital files are kept in pristine order. The ideal candidate is a Google Workspace power user who thrives in a fast-paced environment and is comfortable jumping from a creative task to a logistical one at a moment's notice.

Core Responsibilities
• E-commerce Maintenance: Execute pricing updates, launch new products, and audit product thumbnails to ensure 100% brand consistency.
• User Support & Security: Manage users, issue logins, and troubleshoot front-end e-commerce issues.
• Procurement & Inventory: Manage order procurement, including writing purchase orders and tracking inventory.
• Digital Asset Management: Maintain a standardized filing system in Google Workspace so all team assets are easily searchable.
• Operations & Problem Solving: Troubleshoot order entry issues to streamline processes and handle light sales inquiries as needed.
• Collaboration: Attend weekly meetings with the Account Manager to ensure progress on short-term tasks and long-term goals.

Candidate Skill Highlights (Evaluation Criteria)
Top candidates will demonstrate proficiency in the following areas:
• Google Workspace Mastery: Expert efficiency in Google Drive organization, Sheets (data entry/tracking), and Docs.
• Radical Adaptability: Proven ability to "context switch"—moving from creative updates to support without losing momentum.
• Information Architecture: A stickler for naming conventions and folder hierarchies (no "Untitled Documents").
• Logistical Oversight: Ability to coordinate lead times across 25+ different vendors to prevent stock-outs.
• Technical Troubleshooting: A methodical approach to resolving system glitches or user access hurdles.
• Professional Agility: Willingness to attend occasional after-hours events (a few times a year) and adapt to changing daily priorities.


Minimum Requirements
• Expert-level efficiency in Google Workspace (Drive, Sheets, Docs).
• Experience with Asana (or similar project management tools).
• E-commerce experience is preferred, but not required for candidates with high operational grit.
• Strong communication skills for vendor relations and light sales support.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.