Accounting, Administrative Skills, Biofuels, Biotech and Pharmaceutical, Communication Skills, Construction, Contract Requirements, Customer Service Operations, Customer Support/Service, Develop and Maintain Customers, Documentation, Healthcare, Maintenance Services, Marketing, Mechanical, Electrical and Plumbing (MEP), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Performance Analysis, Problem Solving Skills, Process Improvement, Regulatory Compliance, Reporting Skills, Resolve Customer Issues, Retrofit, Sales
About Us
We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.
Job Summary
Shambaugh & Son L.P. is seeking an Account Coordinator for Fire Protection National Service Division. In this role you will be responsible for supporting national account customers and branch operations by coordinating service activities, maintaining customer communication, and ensuring accurate documentation. This role is critical to delivering exceptional customer service and operational excellence.
#shambaugh #LI-TS #LI-onsite
Essential Duties & Responsibilities
- Serve as a primary contact for assigned customers.
- Coordinate inspections, service requests, and follow-up activities.
- Monitor job status and communicate updates to customers and internal teams.
- Review service documentation for accuracy and completeness.
- Generate customer reports and assist with performance tracking.
- Support compliance, contract requirements, and process improvement initiatives.
- Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.
- Other duties as assigned.
Qualifications
- 2+ years of experience in customer service, account coordination, or service administration.
- Strong organizational, communication, and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Outlook, Word, Teams).
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in service, construction, fire protection, or facilities-related industries is preferred.
- Regular and reliable attendance, including the ability to work extended hours and weekends as required.
Equal Opportunity Employer
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
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EMCOR Group Inc
A provider of critical infrastructure systems, EMCOR gives life to new structures and sustains life in existing ones by its planning, installing, operating, maintaining, and protecting the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.
10,000 employees or more
Construction - Industrial Facilities and Infrastructure
https://www.emcorgroup.com/