Job Summary:
Immediate need for experienced landscaping Account Manager for a full-time position in the Greater Cincinnati/Northern Kentucky area. Opportunity for growth is available. Pay is dependent upon experience. Excellent benefits.
Account managers serve as the primary contact for clients, ensuring that the company has a sustained, long-term, loyal relationship. AMs achieve client satisfaction with the work performed and fully leverage relationships to benefit the client and Creative Image. AMs are responsible for the management of a client portfolio of multiple key clients, focusing on maximizing revenue, growth, and client retention.
Qualifications:
- Landscape design experience and proven sales experience in the landscaping industry
- 2+ years’ experience in the local marketplace
- Ability to generate customer solutions and proposals that are on point, creative, and that stay consistent with the brand image of the company
- Ability to network with and facilitate the networking of large groups of company personnel with industry and trade contacts within the marketplace
- 2 or 4 year degree in landscape related field, or extensive green industry experience as well as management experience
Performance Scope:
Client relations
- Develop and maintain long-term, loyal client relationships, which lead to 100% renewals of each account within the customer portfolio
- Develop and maintain a personification schedule, and perform site walk-throughs and formal meetings with customers that ensure high quality and service expectations are met
- Proactively present site enhancement ideas to existing customers
- Lead and facilitate the resolution of customer problems or concerns; proactively assist in resolving issues with customer service when needed
- Focus on developing personal relationships with customers as well as the next level above and below main contact
Sales
- Responsible for maximizing work opportunities and achieving work order sales that meet company goals
- Identify areas of opportunity to increase account growth and drive revenue
- Earn new work through referrals from existing customer base
- Responsible for accurate estimates and takeoffs as needed
- Sell and maintain acceptable gross margins for contract and work orders that meet branch budgets
Production
- Participate in production meeting and assist with overall leadership of office
- Communicate regularly with production personnel to ensure that customer service and production teams are coordinated on serving customers
- Coordinate site visits with production team to assure that consistent and timely site visits occur
Administrative/other
- Complete all required documentation in the sales process (sales reporting, estimates, contracts, work orders)
- Maintain satisfactory days to pay for accounts receivable on assigned accounts (<35 days)
- Other tasks and duties as assigned
What We Offer:
Base pay range is $60,000 - $80,000 (depending upon experience) plus commission; profit sharing begins after first full year of employment. Benefits package includes generous paid time off, 401K, company vehicle, company paid insurance, and health reimbursement account.
Please Note: Background and drug tests required. Must be employable in the United States, have a valid driver's license and be insurable. Equal opportunity employer.