Account Manager

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement.

Powered by innovative technology and data-driven insights, we build tailored, digital-first strategies for a range of industries. Our clients benefit from a partnership that values simplicity, security, and connectivity, for today and for tomorrow's innovation.

We are looking for an Account Manager to manage and grow our government and utility client relationships across the Southeast. You will be the primary relationship owner for these accounts, with a focus on retention, growth, and long-term partnership.

Job Details

• Relationship management: Manage relationships with Southeast government and utility accounts as their primary point of contact.
• Client retention: Keep accounts satisfied and renewing by understanding their needs and resolving concerns quickly.
• Account growth: Identify opportunities to expand services within existing government and utility accounts.
• Relationship development: Build trusted relationships with key contacts at each account, including county and municipal stakeholders.
• Account documentation: Maintain accurate account records, meeting notes, and client communications.

Required Qualifications

• 2+ years of experience in county tax.
• Strong written and verbal communication skills.
• North Carolina residency, due to the location of our clients.
• Availability to travel to client sites. [Confirm: percentage of travel.]

Preferred Qualifications

• Knowledge of the print/mail industry.

Location

This is an onsite 5 days a week in office position based at OSG's Mount Airy, NC facility, with regular travel to client sites in the Southeast.

Benefits

• Paid time off (PTO)
• Medical, dental, and vision plans
• Employee assistance program
• Life insurance and long-term disability (LTD) plans
• Supplemental life insurance
• Voluntary accident and critical illness insurance
• Flexible Spending Account
• 401(k) plan

OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.