Account Manager

• Develop annual account budgets based on past performance, practice needs, product utilization trends, and Pipeline’s strategic goals.
  

• Manage assigned accounts through relationship selling. Increase same store sales through cross-selling and upselling.
  

• Create strategic account plans for each major healthcare client (physician practices, surgery centers, clinics), considering supply requirements, usage data, and cost-saving opportunities, and present those plans in account review meetings.
  

• Analyze account data regularly (daily/weekly/monthly/quarterly) to monitor purchasing patterns, identify risks and opportunities, and adjust strategies accordingly.
  

• Partner cross-functionally with Operations, Procurement, Marketing, and OPS teams to ensure product availability, efficient delivery, and alignment with client needs.
  

• Maintain accurate forecasts for account and book of business reporting weekly.
  

• Eliminate Friction Everywhere
  
• Every Client, Every time, Matters
  
• Accountable for Excellence
  
• Each person shapes the client experience
  
• Teach, Learn, and Grow Together
  
• Say Yes Before Saying No
  
• Deliver Sustainable Growth
  

Requirements

• Bachelor’s degree in Business, Marketing, or a related field (MBA a plus).
  

• Minimum 5 years of experience in strategic account management, sales, or business development within medical supply, healthcare distribution, or a related B2B industry.
  

• Proven success managing and growing a book of business, with measurable results in sales and account expansion.
  

• Strong operational understanding, including pricing, logistics, and fulfillment workflows.
  

• Demonstrated ability to balance client relationships with data-driven decision-making and process optimization.
  

• Excellent communication, negotiation, and presentation skills with both internal and external stakeholders.
  

• Proficiency in CRM tools (Zoho, Salesforce, or similar) and Microsoft Office Suite.
  

• Ability to travel up to 20% for client meetings, industry events, or internal collaboration.
  

Benefits