Scanlon Fiber Optics is a trusted provider of commercial fiber optic network installation and infrastructure services across the greater Pittsburgh region. We work with businesses, contractors, and municipalities to design, install, and maintain high-speed fiber optic networks. As our business expands, we are seeking a proactive and client-focused Account Manager to help grow and maintain strong relationships with our commercial clients.
Position Summary
The Account Manager will be responsible for managing client relationships, coordinating with project teams, and ensuring client satisfaction throughout the lifecycle of commercial fiber optic installation projects. This role bridges the gap between clients and operations, and is critical to supporting long-term business growth and successful project delivery.
Key Responsibilities
Serve as the primary point of contact for assigned commercial clients
Understand client needs, project scopes, and service expectations
Develop and maintain strong, long-term client relationships through consistent communication
Coordinate with project managers, estimators, and field crews to ensure timely project execution
Provide regular updates to clients regarding project timelines, changes, and deliverables
Prepare and deliver proposals, quotes, and service agreements in collaboration with estimating and leadership teams
Assist with resolving client issues or concerns quickly and professionally
Identify opportunities for upselling or additional service offerings based on client needs
Track account activity using CRM tools and contribute to forecasting and reporting
Represent Scanlon Fiber Optics at client meetings, industry events, and networking opportunities
Qualifications
35 years of experience in account management, sales, or client services
Experience in construction, telecommunications, or infrastructure services preferred
Strong interpersonal and communication skills, both written and verbal
Proven ability to manage multiple client accounts and project details simultaneously
Proficient with CRM software, Microsoft Office Suite (Excel, Outlook, Word)
Strong organizational skills and attention to detail
Valid drivers license and willingness to travel locally to client sites as needed
Bachelors degree in Business, Communications, or related field preferred
Preferred Qualifications
Knowledge of fiber optic installation, telecom systems, or infrastructure contracting
Experience preparing RFP responses or working on public sector projects
Understanding of permitting, project coordination, or utility infrastructure