HEICO Corp logo

Account Representative

HEICO Corp
  • Tampa, FL
    10 days ago
    HEICO Corp

    Job Description

    LeaderTech, Inc.

    Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company's one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.

    CUSTOMER SERVICE ACCOUNT REPRESENTATIVE:

    POSITION SUMMARY:

    The Account Representative is responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Confer with customers via email or telephone to provide information about products and services, take or enter orders.
    • Support sales team by working with Regional Sales Manager and Mfg. Representatives.
    • Respond to customer requests for quote, providing price and delivery.
    • Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
    • Compare lists of parts requested by customers with offer to quote.
    • Compare actual sales to sales potential to find missed opportunities.
    • Review open order report and follow up with customers for order status.
    • Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
    • Obtain details of customer complaints or issues and assist with process of resolution.
    • Refer unresolved customer grievances to designated departments for further information.

    Numbers & Facts

    LocationTampa, FL
    IndustryAerospace and Defense
    Company Size5,000 to 9,999 employees
    Year Founded1957
    Websitehttps://www.heico.com/

    About Company

    HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services. HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices. HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities. HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors. The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries. By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.

    Skills

    • Analysis Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • Manufacturingunmatched
    • Manufacturing Managementunmatched
    • Manufacturing Process Engineeringunmatched
    • Militaryunmatched
    • Order Processingunmatched
    • Price Quotesunmatched
    • Printed Circuit Board (PCB)unmatched
    • Regional Salesunmatched
    • Resolve Customer Issuesunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Sales Supportunmatched
    • Technical Leadershipunmatched

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