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Department of Labor
Job Class Code: 6504
Grade: 16 (Administrative Services)
Salary: $19.60 - $28.25/Hour
Location: Augusta, ME
Opening Date: November 13, 2026
Closing Date: December 1, 2026
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.Are looking for a primarily remote position? Are you looking to be a part of a team of dedicated professionals committed to supporting one of the most impactful programs in recent state history? The State of Maine is now recruiting staff for the Maine Paid Family and Medical Leave (PFML) Program. The PFML Accounting Associate II will be a key team member in one of the largest and most impactful new programs in the State with the objective of delivering a service that Mainers can easily use in their time of need. As a member of the of the Contributions Unit, the Accounting Associate II is responsible for performing accounting and customer support functions for employers and self-elected individuals in paying their contributions to the PFML trust fund. This position ensures that businesses understand how to remit contributions for the PFML program through a state-of-the-art portal, and will manage processes related to registration, filing wage reports, payment, and overpayment refunding. A typical workday includes assisting employers and the public by phone and email with tact, clarity, and understanding, as well as working collaboratively and independently on a variety of tasks that require accuracy and attention to detail. Primary Responsibilities:- Provides information on PFML law and administrative procedures in order to clarify them to employers, self-elected individuals, and the general public
- Communicates with the public under conditions requiring considerable tact to explain laws, rules, etc.
- Complies with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes
- Assist employers in registering, filing wage reports, and remitting payments though the Paid Leave Portal
- Analyze, process, and correct wage reports and payments
- Perform additional duties assigned by Administration based on operational needs.
Knowledge, Skills, and Abilities:- Ability to identify customer problems and recommend practical solutions
- Ability to remain calm in stressful situations
- Ability to communicate effectively with tact and professionalism
- Ability to write clearly and effectively
- Ability to interpret and apply rules and regulations
- Ability to review, revise, verify, and/or adjust financial documents
- Ability to establish and maintain effective working relationships
- Ability to conduct research, gather information, and analyze results to reach a conclusion and/or make recommendations
- Ability to apply to routine individual cases an explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements
- Ability to stay current and understand, discuss, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology
- Ability to work closely with a team of peers, sharing information and ideas in order to provide efficient, helpful assistance to employers, employees, and the public
Minimum qualifications:Entry-level to intermediate Training, education, and/or experience in office and administrative support functions demonstrating competency in conducting research, compiling data, providing customer assistance, and using independent judgement to make determinations on routine business matters. All positions in this classification assume the qualifications of: Accounting Associate I.
Preference will be given to those applicants demonstrating:- Strong customer service skills
- Demonstrated history of collaborative work
- An ability to understand and explain complex matters
Contact Information:Questions about this position should be directed to: Carl.Robbins@Maine.gov
To request a paper application, please contact Stephanie Hayes via email at recruiting.sesc@maine.gov
Benefits of working for the State of Maine:No matter whe