Job Summary
The Accounts Receivable Specialist is responsible for managing customer accounts, processing incoming payments, preparing invoices, monitoring outstanding balances, and following up on past-due accounts. This position works closely with customers, insurance companies, project managers, and internal departments to ensure accurate and timely payment for restoration, water mitigation, fire damage, and cleaning services.
Essential Job Responsibilities
- Prepare, review, and send customer invoices for completed restoration and mitigation projects.
- Process incoming payments, including checks, credit cards, ACH, and electronic payments.
- Post customer payments accurately to the accounting system.
- Monitor accounts receivable aging reports and follow up on outstanding balances.
- Contact customers and insurance companies regarding unpaid invoices.
- Research and resolve billing discrepancies and payment disputes.
- Follow up on insurance claims to ensure timely reimbursement.
- Work with project managers to obtain job documentation, work authorizations, and completion paperwork needed for billing.
- Maintain accurate customer account records.
- Reconcile customer accounts and investigate payment discrepancies.
- Prepare weekly and monthly accounts receivable reports.
- Assist with month-end closing procedures.
- Maintain professional communication with customers, adjusters, vendors, and internal staff.
- Assist with collections while maintaining positive customer relationships.
Qualifications
- Previous accounts receivable, billing, or accounting experience preferred.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple accounts and meet deadlines.
- Proficiency in Microsoft Excel and Word.
- Experience with accounting software preferred.
- Ability to handle confidential financial information.
- Strong problem-solving and customer service skills.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.