Administrative Assistant

Hello,

Role: Administrative Assistant
Location: 1627 Western Avenue, Cincinnati, OH 
Duration: Contract to hire

Summary:
Responsible for providing the full range of clerical support to the Family Self Sufficiency Department.

Essential Functions
Greet and assist clients with the housing application process.
Assist applicants with completing applications and answer questions regarding application status and procedures.
Manage waiting lists and process applications for potential residents.
Update waitlist information, address changes, and related records.
Respond to applicant telephone inquiries.
Open, timestamp, and distribute mail.
Copy and distribute documents and forms.
Maintain office files and records.
Answer incoming calls.
Assist with briefing packets and appointment preparation.
Support special projects as assigned.
Perform additional duties as required.

Minimum Qualifications
High School Diploma or GED.
Minimum three (3) years of direct customer service experience.
Typing speed of at least 40 words per minute (after errors are deleted).
Proficiency in Microsoft Word, Excel, and Outlook.
Experience working in a fast-paced environment.
Strong verbal and written communication skills.

Preferred Qualifications
Enjoys extensive interaction with CMHA clients, including adults and children.
Ability to work patiently and professionally with customers who may be upset, frustrated, or angry.
Strong customer service and interpersonal skills.
Additional Requirements
Valid driver's license in the state of residence.
Must maintain an insurable driving record under CMHA's auto liability policy, with no more than six accumulated points within three consecutive years.