General Information
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Work Location Los Angeles, CA, USA
Onsite or Remote Fully On-Site
Work Schedule Monday-Friday, 8:00am-5:00pm
Posted Date 08/04/2025
Salary Range $30.36 - $43.49 Hourly
Employment Type 2 - Staff Career
Duration Indefinite
Job 25995
Primary Duties and Responsibilities
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The Administrative Assistant III will provide support to the UCLA Maxillofacial Prosthetics Special Patient Care, Hospital Dentistry, and Advanced Prosthodontics department. In this role, you will work as a member of the front office team to provide smooth outpatient flow, resulting in optimal patient satisfaction and maximizing clinic efficiency. Duties will include:
• Answering phones • Scheduling appointments • Confirming appointments • Calling patients for appointment recalls • Checking messages • Returning phone calls • Scanning documents • Reception • Check-in • Pre-registration • Verifying benefits and eligibility
Salary Range $30.36 - $43.49 Hourly
Job Qualifications
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Required:
• Working knowledge of medical and dental procedural CPT and CDT coding process. • Critical thinking skills, analytical skills, and the ability to work with minimal supervision. • Requires strong communication, verbal and written, clear and concise customer service, and interpersonal skills. • Must be able to take appropriate action in a high call volume environment. • Able to work with diverse populations, patient staff, physicians, under difficult and challenging situations. • Supports a team approach. • Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. • Maintains commitment to our customer service standards, World-Class practices, and CI - CARE principle. • Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment to accomplish established objectives. • Working knowledge of PC window applications sufficient to input and retrieve data. • Basic knowledge of phone systems and technology. • Readily accepts work assignments and changes within UCLA Health in a positive manner. • Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action when it comes to patient management, including patient advocacy and resolution of patient complaints. • Ability to maintain satisfactory attendance. • Ability to enforce clinic policies and procedures by following established policies and procedures. • Ability to adapt and work changing assignments depending on departmental needs.
Preferred:
• Working knowledge of computerized appointment scheduling system, insurance payors, and processing or other related office functions. • Working knowledge of the UCLA Health System. • Fluent in written and spoken Spanish. • General knowledge of medical procedures and terminology.