Administrative Assistant (Part-Time or Full-Time, In-Person)
Location: Portland, OR (Central Eastside – Washington High School/Revolution Hall) Pay: $17–$20/hour (DOE) + (optional: bonus)
About Our Agency
We're a boutique American Family Insurance agency established in2005, focused on proactive, highly responsive service. We operate as a concierge-style insurance team—helping clients understand their policies, choose the right coverage options, apply eligible discounts, and adapt protection as their lives change. We're goal-oriented and proud to be one of the top-performing American Family Insurance agencies in Oregon, with a strong online reputation built on relationships and doing right by clients and teammates. We were the recipient of the 2024 Oregon American Family Agency of the Year.
Our office is located in the heart of Portland's Central Eastside inside the Washington High School building (home to Revolution Hall), with abundant natural light, views of downtown, and shared amenities including a rooftop space with incredible views.
Role Overview
As our Administrative Assistant, you'll keep the office running smoothly by handling front-office support, scheduling, document processing, and day-to-day administrative coordination. This role is ideal for someone who is organized, detail-oriented, and enjoys supporting a team in a fast-paced, relationship-focused environment.
What You'll Do
Greet clients/visitors (in-person and by phone) and route requests to the right team member
Manage calendars, appointments, and follow-ups; help coordinate meetings and team schedules
Support document handling: scanning, uploading, filing, and maintaining organized digital records
Assist with basic correspondence and office communications (email, letters, reminders)
Help prepare forms, packets, and materials for client meetings and policy reviews
Track tasks and activity in a CRM and/or shared tracking systems
Maintain office supplies, mail processing, and general office organization
Support special projects as needed (events, reports, process checklists)
What You Bring
1+ year of administrative, receptionist, office coordinator, or similar experience (preferred)
Strong organization and attention to detail; able to manage multiple priorities
Professional communication skills (written and verbal)
Strong computer skills (Outlook, Word, Excel, and web-based tools/CRMs)
Comfort handling sensitive information with discretion
Reliable, punctual, and collaborative in an in-person office environment
Insurance experience not required (training provided)
Schedule, Growth & Benefits
Part-time or full-time options available; day shift, no nights
In-person
Opportunity to learn the insurance industry from one of Oregon's top agencies, with room for advancement
On-the-job training
Full-time team members are eligible for:
Health, dental, and vision insurance
Employer-sponsored retirement plan with employer contribution match
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.