SERVPRO Team TMC | Jacksonville, FL
Position Summary
We are seeking an organized, dependable, and detail-oriented Administrative Assistant to support our daily office operations. This individual will serve as a primary point of contact for customers, assist with incoming job referrals, coordinate scheduling, and provide administrative support to our team.
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Answer incoming phone calls and emails professionally, providing excellent customer service.
- Receive and accurately enter new customer leads and job referrals into company systems.
- Gather and verify customer information, insurance details, and job-related documentation.
- Assist with scheduling initial inspections, crew assignments, and service appointments.
- Coordinate communication between customers, project managers, and office personnel.
- Maintain accurate job records, calendars, and administrative documentation.
- Monitor incoming referrals and follow up to ensure timely assignment and communication.
- Perform daily administrative tasks to support office operations.
- Assist other departments with administrative needs as assigned.
Qualifications
- Previous administrative, receptionist, or customer service experience preferred.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and prioritize responsibilities.
- Proficiency with computers, email, and Microsoft Office.
- Ability to work independently and collaboratively.
- Experience in restoration, construction, or insurance is a plus, but not required.
What We're Looking For
We are looking for someone who takes initiative, communicates effectively, pays attention to details, and enjoys supporting a team. The right candidate will be dependable, adaptable, and committed to providing a positive customer experience.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.