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Administrative Assistant - Tenant Relations Representative

THE HOUSING GUILD MANAGEMENT CO INC

San Francisco, CA

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Establish Priorities, Follow Through, Health Insurance, Leasing, Legal, Multitasking, Organizational Skills, Past Due Accounts, Presentation/Verbal Skills, Property Maintenance, Property Management, Property Rentals, Real Estate, Regulations, Rentals, Residential Real Estate, Team Player, Time Management, Vision Plan, Writing Skills
LOCATION
San Francisco, CA
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Profit sharing
  • Vision insurance

WHY YOU’LL LOVE IT HERE

At The Housing Guild, we’re committed to creating communities that feel like home—for our residents and our team members. You’ll be part of a collaborative, team-oriented environment with exposure to a wide range of property management operations and opportunities for professional growth.


WHAT YOU’LL BE DOING


As our Full Time Administrative Assistant/Tenant Relations Representative, you’ll serve as a key point of contact for tenants across a diverse portfolio of properties. This is a fast-paced, high-volume role where organization, communication, and follow-through are critical.


Key responsibilities include:


  • Respond to tenant inquiries regarding leases, roommates, transfers, move-outs, and general tenancy questions

  • Monitor and manage incoming AppFolio messages and emails throughout the day, ensuring timely responses and proper follow-up

  • Coordinate move-ins and move-outs, including documentation, tenant communication, and workflow tracking

  • Maintain accurate and organized tenant records in AppFolio

  • Support lease compliance efforts, including notices, delinquency follow-up, and renewals

  • Assist with rent board, legal, and eviction-related documentation

  • Communicate clearly with tenants, property managers, and internal teams

  • Track tasks through completion and confirm when work is finalized

WHO WE’RE LOOKING FOR


We’re seeking someone who is organized, responsive, and takes ownership of their work. This role is ideal for someone who can manage multiple priorities without losing track of details.


You’ll be a strong fit if you:


  • Have strong written and verbal communication skills

  • Are highly organized with excellent attention to detail

  • Can prioritize and manage a high volume of tasks simultaneously

  • Demonstrate consistent follow-through and accountability

  • Use good judgment and know when to act independently vs. ask for guidance

  • Thrive in a fast-paced, team-oriented environment

  • Are comfortable learning new systems and processes (AppFolio experience is a plus)

QUALIFICATIONS


  • 2+ years of administrative, customer service, or property management experience preferred

  • Familiarity with fair housing, tenant relations, leasing, or real estate operations is a plus

  • Willingness to learn San Francisco Rent Ordinance and local housing regulations

ABOUT THE HOUSING GUILD


At The Housing Guild Management Co., we specialize in managing a diverse portfolio of residential properties throughout San Francisco and surrounding areas. While our focus is primarily on smaller buildings, including single-family homes and multi-unit properties, we also manage larger buildings. Our portfolio is constantly evolving as we welcome new clients and expand our services, ensuring flexibility and growth in a dynamic market.

Additional Information:  


Ability to Commute:
San Francisco, CA (Required)


The Housing Guild is an Equal Opportunity Employer.  


Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.


HOW TO APPLY


Submit your resume and a brief note explaining why you’re a good fit for a fast-paced, tenant-facing role.

About the Company

T

THE HOUSING GUILD MANAGEMENT CO INC

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