Administrative Associate III - Ivalua Supplier Onboarding Support

Administrative Associate III - Ivalua Supplier Onboarding Support

Pay Rate: $25.73/hr - $33.30/hr (based on education and experience).

What You'll Do:

• Supplier Coordination & Guidance: Utilize Ivalua's in-application messaging system to proactively contact suppliers. Provide clear instructions and specific requests to ensure all onboarding paperwork and compliance documentation are completed correctly.
• Technical Troubleshooting: Serve as the first point of contact for suppliers encountering technical or procedural hurdles during the onboarding process. Collaborate closely with Local Data Stewards to resolve data entry errors or system bottlenecks.
• Escalation Management: Identify non-responsive suppliers and escalate to the assigned Buyer to verify contact information and reinforce the urgency of the onboarding requirements.
• Identify "gridlock" within internal approval workflows and escalate to the appropriate internal approval groups to ensure timely authorization and movement of the onboarding packet.
• Stakeholder Communication: Maintain transparent and consistent communication regarding onboarding status with both internal stakeholders (Buyers, Program Managers) and external customers (Suppliers) to manage expectations and timelines.
• Reporting & Metrics: Diligently update tracking metrics and dashboards to reflect the real-time status of each supplier in the pipeline, providing visibility into onboarding velocity and potential risks.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

Required Education, Experience, & Skills:

• High School diploma or equivalent plus 2 or more years of related experience.
• Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.

Preferred Education, Experience, & Skills:

• Previous experience in procurement, supply chain administration, or supplier management.
• Familiarity with Ivalua or similar Supplier Relationship Management (SRM) software.
• Strong written and verbal communication skills, with the ability to guide external parties through complex administrative and technical processes.
• Ability to troubleshoot basic system issues and navigate internal organizational structures to resolve bottlenecks.
• High attention to detail and the ability to manage a high volume of supplier files simultaneously.