Administrative Support Spec I - Family Engagement Center Front Desk - 161751

Administrative Support Spec I - Family Engagement Center Front Desk - 161751

Salary

$43,369.96 Annually

Location

Pete Mirelez Human Services Center, 11860 Pecos Street, Westminster, CO

Job Type

Regular Full-time

Job Number

07533

Department

Human Services

Division

HS Child Welfare

Opening Date

06/15/2026

Closing Date

7/31/2026 4:30 PM Mountain

Our Mission

To responsibly serve the Adams County community with integrity and innovation.

EEO

Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification

Onsite -- Job duties and expectations require employee to be regularly scheduled onsite.

• Description
• Benefits
• Questions

What Success Looks Like In This Job

To perform a wide variety of responsible and difficult clerical work in support of the assigned function and to provide information and assistance to other County staff and the public regarding departmental policies and procedures.

Examples of Duties for Success

• Working with various Counties, States, and government offices to obtain Birth, Death Certificates, or Social Security Cards.
• Escalation Review - receiving and forwarding time sensitive requests, including Subpoenas, Appeals and Expungements
• Support case aide's, caseworker, supervisors, managers, and Family Time Vendors on needed tasks. Answering questions for the public and help directing people to the correct place
• Answering Child and Family phones, transferring calls to the correct worker and assisting with general questions.
• Data Entry - Opening, Transferring and Closing files and referrals for Caseworkers in State and County Applications.
• Managing the Family Engagement Center front desk - which includes checking people in, notifying workers of arrivals, directing clients to the proper location, assisting clients over the phone, completing specific tasks assigned to the area, including distributing Faxes and Scanning Documents.
• Processing and tracking RTD Bus Passes, RTD 10-Ride Ticket Books and Gas Cards as requested by division staff.
• Deliver mail and files to Caseworkers and Management teams. Send Certified letters for division.
• Support maintenance for Child and Family fleet vehicles, which may include driving vehicles to Fleet Maintenance Facility.
• Create packets of information for Caseworkers to assist with family engagement.
• Create and maintain the Family Engagement Center visitation schedule. Including emailing division to remind them to submit the next months requests, updating calendar daily and tracking additional information.
• Working with Family Time Coaches and Building Security as needed and communicate with staff on concerns.
• Notarize documents for division staff.
• Perform other related duties and responsibilities as assigned.

Qualifications for Success

• Proper English usage, spelling, grammar, and punctuation.
• Modern office procedures and practices, including proper telephone etiquette and familiarity with computer equipment.
• Mathematical principles.
• Record keeping and filing techniques. Type 40 w.p.m. with accuracy.
• Operate modern office equipment including computer equipment.
• Ability to learn the functions, structure, and organizational policies of the County.
• Understand the organization and operation of the County and of outside agencies, as necessary, to assume assigned responsibilities.
• Interpret and apply general departmental policies, procedures, laws, and regulations. Perform mathematical calculations quickly and accurately.
• Respond to questions from the public and County personnel regarding policies and procedures in assigned areas.
• Understand and carry out oral and written directions.
• Communicate clearly and concisely, both orally and in writing.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Work cooperatively with other departments, County officials, and outside agencies.
• Perform responsible and difficult clerical work involving the use of independent judgment and personal initiative including maintenance of appropriate records and compiling information for reports.
• Work independently in the absence of supervision.

More Qualifications for Success

• Experience: Three (3) years of responsible clerical experience including public contact. Notary Public is desirable.

Education and Training:

• High school diploma or GED equivalent required.

• Some specialized clerical training is desirable.

• License or Certificate:

• Ability to obtain, maintain, and ensure continued access to statewide and county systems in strict compliance with all applicable county and state regulations, policies, and user agreements.

• Possession of or the ability to obtain a valid Colorado Driver's License.

• Background Check: Must pass a criminal and Driver's license background check.

Essential duties require the following physical abilities and work environment:

• Ability to work in a standard office environment.
• Ability to work in-building 5 days a week

Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.

Adams County and the 17th Judicial District Attorneys Office complies with Colorado's Job Application Fairness Act ("JAFA"). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant's age, date of birth, or dates or attendance or graduation.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Benefits You Expect:

• AFLAC Supplemental Medical Insurance
• Basic Term Life & Optional Term Life Insurance
• Deferred Compensation Plan
• Dental/Vision/Medical Plans
• Generous Vacation/Sick leave
• Long-Term Disability
• Retirement Plan
• Short-Term Disability

Plus some you might not expect:

• Employee Assistance Program
• Employee Fitness Center
• Employee Health Clinics
• Flexible Work Schedules
• Recreation Center Discounts
• Training & Tuition Reimbursement Programs
• Wellness programs
• Lactation friendly certified workplace

01

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

• Yes, I understand and agree
• Yes, I understand but disagree.

02

Do you possess three (3) years of responsible clerical experience including public contact?

• Yes
• No

03

Do you possess a high school diploma or GED equivalent required?

• Yes
• No

04

Do you have the ability to obtain, maintain, and ensure continued access to statewide and county systems in strict compliance with all applicable county and state regulations, policies, and user agreements?

• Yes
• No

05

Do you current possess or have the ability to obtain a valid Colorado Driver's License?

• Yes
• No

06

This position requires work in the building from 8 am to 4:30 pm, Monday to Friday, a hybrid schedule is not available. Does this schedule work for you?

• Yes
• No

07

What type of Front Desk and Customer Service experience do you have?

08

What experience do you have deescalating clients and situations?

09

When you have downtime, what do you do to fill the time?

Required Question

Employer Adams County

Address 4430 S. Adams County Parkway, Suite C4000B

Brighton, Colorado, 80601-8213

Website http://www.adamscountyco.gov/careers