Administrative Skills, Billing, Calendar Management, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Health Insurance, Healthcare, Hospice Care, Medical Billing, Medical Records, Medical Terminology, Medical Treatment, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Time Management, Word Processing, Writing Skills
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Hours: Tuesday - Friday 6:30a - 5p
Location:
1630 Des Pere Rd
Saint Louis, MO 63131
Minimum Qualifications
Education: High school diploma or equivalent.
Experience:
- Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
- Skills, Knowledge and Abilities:
- Knowledge of medical terminology, insurance practices, and billing procedures.
- Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
- Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
- Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
- Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
- Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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Mercy Health
Mercy Health is part of Bon Secours Mercy Health (BSMHealth.org,) one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. Mercy Health is the largest health system in Ohio and among the top five employers in the state, with more than 33,500 employees serving communities throughout Ohio and in Kentucky. Mercy Health provided care for patients more than 6.8 million times in 2017. The system includes assets of $6.8 billion and nearly 500 care facilities including 23 hospitals and 26 post-acute care facilities including senior living communities, hospice programs and home health agencies. Its clinically integrated network of more than 2,700 health care providers coordinates more effective and efficient care for more than 350,000 patients, saving money for taxpayers through the Medicare Shared Savings Program. As part of Bon Secours Mercy Health, the ministry provides nearly $2 million per day in community benefit.
10,000 employees or more
http://www.mercy.com/careers