Analytics and Projects Team Supervisor - Internal (MA5/AHSO)

Analytics and Projects Team Supervisor - Internal (MA5/AHSO)

Salary

$78,504.00 - $105,612.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Agency Internal - Permanent

Remote Employment

Remote Optional

Job Number

2026-08579

Department

Health Care Authority

Division

AHSO

Opening Date

10/13/2026

Closing Date

10/20/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

Analytics and Projects Team Supervisor - Internal

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This is an internal opportunity and is only open to current HCA employees.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

This supervisor supports the work of the Apple Health Services and Operations (AHSO) division by analyzing legislation, performing continuous improvement, and developing strategies to leverage resources that enable division staff to meet each of their program's goals. This position supervises the work of management analysts that support the operational needs of AHSO.

Key Responsibilities

• Serves as the project manager on projects that span the division and serve the Medicaid client and provider populations.
• Facilitates large internal and cross-divisional stakeholder workgroups to improve operational processes and the customer or user experience.
• Coordinates statewide projects to operationalize changes to health care policy or systems that improve access to Medicaid, or efficiency and quality of eligibility determinations.
• Facilitates process improvement projects across the division.
• Acts as legislative coordinator for the division; supports the coordination, tracking, and completion of division bill analysis.
• Identifies impacts, concerns, and risks of proposed legislation on division activities and Medicaid clients and providers.
• Provides expert consultation to senior level management staff in developing strategies for the use of resources, defining departmental needs and priorities, organizational change, long range planning, and setting goals and objectives.
• Identifies problems and analyzes operating deficiencies or difficulties, providing management with recommendations.
• Plans, assigns, and reviews the work of staff for successful achievement of objectives.
• Evaluates employee performance and prepares performance appraisals.
• Assesses training needs of staff and arranges for or provides instruction.

Why You'll Love This Role

• You will perform work that is high profile within the division and directly supports its goals.
• You will have responsibility in determining division goals and how to achieve them.
• Your work will enhance operational consistency within the division.

What You Bring

• Process Improvement: You have led evaluation and improvement of programs, business processes, or service delivery.
• Strategic Thinking: You utilize qualitative and quantitative data to make decisions about program direction.
• Project Leadership: You are confident leading projects that have high impact and are highly visible within your organization.
• Team Leadership: You are adept at setting team direction, guiding others' work, and managing competing priorities.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Supervisor Experience - As this position is required to supervise, experience must include at least one year of supervisory experience.
• Enterprise Process and Organizational Improvement - Demonstrated ability to lead major evaluations of programs, organizational structures, business processes, or service-delivery models and develop comprehensive solutions having broad or long-term organizational impact.
• Enterprise Performance and Data Strategy - Demonstrated ability to establish or lead analytical and performance-management approaches that integrate complex quantitative and qualitative information to evaluate organizational outcomes and inform strategic decisions.
• Major Project and Initiative Leadership - Demonstrated ability to lead highly complex, cross-functional, or enterprise-wide projects and initiatives involving significant organizational risk, executive visibility, competing priorities, and substantial stakeholder interests.
• Expert-Level Strategic Analysis - Demonstrated ability to lead highly complex, unprecedented, sensitive, or enterprise-level analyses requiring advanced judgment, integration of multiple information sources, and consideration of significant organizational impacts.
• Strategic Problem Solving and Executive Decision Support - Demonstrated ability to evaluate high-risk or organization-wide issues, anticipate short- and long-term consequences, develop strategic alternatives, and provide authoritative recommendations to executive or senior leadership.
• Strategic Policy and Impact Analysis - Demonstrated ability to evaluate complex or emerging laws, rules, policies, standards, and strategic initiatives and advise leadership regarding organizational implications, risks, implementation strategies, and necessary changes.
• Executive Consultation and Communication - Demonstrated ability to serve as a subject-matter expert and trusted advisor to senior or executive leadership by translating highly complex information into clear strategic options, implications, risks, and recommendations.
• Strategic Leadership and Organizational Influence - Demonstrated ability to lead cross-functional analytical efforts, influence organizational direction, facilitate resolution of complex or competing interests, mentor or guide professional staff, and establish analytical approaches or best practices.

Required Competencies

• Equity lens - All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow - You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you've learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others - You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• Demonstrated knowledge of customer service delivery for Medicaid clients and providers, including core functions of the Apple Health Services and Operations Division, and relationships to partner call and contact centers that support Medicaid programs.
• Demonstrated proficiency with tools like Microsoft Office Suite (especially Excel, Word, and PowerPoint). Previous experience with HealthPlanFinder, ACES, ProviderOne, ServiceNOW, Avaya Workplace, CMS Supervisor, SharePoint, and PowerBI a plus.
• Lean Six Sigma Green Belt certification, Project Management Professional (PMP), or equivalent.
• Demonstrated ability to apply human-centered design principles to business processes and systems. Seeks to understand the customer journey to improve customer experience and outcomes.
• Demonstrated experience developing comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives.
• Demonstrated ability to assign, instruct, and coordinate the work of professional staff. This includes providing training, conducting performance reviews, addressing leave requests, and taking corrective action as needed.
• Provides expert guidance and direction to staff and teams, cultivating a culture of high performance and continuous improvement.
• Nine (9) years of a combination of experience and/or higher education.
• Education is in business administration, public administration, law, public health, health administration, or a related field. (Bachelor's degree = four years; associate degree = two years)
• Experience is conducting research and analyzing policies, laws, rules, or regulations.

About the Division

The Apple Health Services and Operations (AHSO) Division serves as a central point of contact for clients, providers, insurance companies, attorneys, state agencies, and other external partners engaging with the Health Care Authority (HCA). AHSO team members serve as the face and voice of Apple Health Medicaid and other programs offered by HCA. In addition to delivering responsive customer service, AHSO supports essential operations for Medicaid and other programs, including provider enrollment, coordination of benefits, billing assistance, claims adjudication, and prior authorization of services. Through these functions, the division helps promote accurate program administration, timely issue resolution, and effective access to Medicaid services.

Supplemental Information

About the Washington State Health Care Authority

Better Health. Better Care. A Healthier Washington.

At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State's largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinated care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high -quality care across Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you'll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work Location and Schedule

This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Our commitment to an inclusive workplace:

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

Application Directions

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• Three (3) professional references: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.

We encourage you to apply! If you meet the required qualifications for this position; we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.

Veterans: We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans' preference in accordance with Washington State Law. If you are claiming veterans' preference, you must attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

Need accommodations or have questions? If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Jake Nelko, human resources consultant - recruiter, at HCAjobs@hca.wa.gov and reference the recruitment title and job number in the subject line.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

I acknowledge that I have included at least three references, and that I have uploaded a cover letter and resume in the attachments section of my application.

• Yes
• No

02

I acknowledge that this internal opportunity is only open to current HCA employees.

• Yes
• No

03

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• Yes
• No

04

Will you require sponsorship for an employment-related immigration benefit, either now or in the future?

• Yes
• No

05

Which of the following best describes your professional supervisory experience?

• I do not have this experience.
• Less than 1 year
• More than 1 year

06

How would you rate your ability to lead major evaluations of programs, organizational structures, business processes, or service-delivery models and develop comprehensive solutions having broad or long-term organizational impact?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

07

How would you rate your ability to establish or lead analytical and performance-management approaches that integrate complex quantitative and qualitative information to evaluate organizational outcomes and inform strategic decisions?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

08

How would you rate your ability to lead highly complex, cross-functional, or enterprise-wide projects and initiatives involving significant organizational risk, executive visibility, competing priorities, and substantial stakeholder interests?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

09

How would you rate your ability to lead highly complex, unprecedented, sensitive, or enterprise-level analyses requiring advanced judgment, integration of multiple information sources, and consideration of significant organizational impacts?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

10

How would you rate your ability to evaluate high-risk or organization-wide issues, anticipate short- and long-term consequences, develop strategic alternatives, and provide authoritative recommendations to executive or senior leadership?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

11

How would you rate your ability to evaluate complex or emerging laws, rules, policies, standards, and strategic initiatives and advise leadership regarding organizational implications, risks, implementation strategies, and necessary changes?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

12

How would you rate your ability to serve as a subject-matter expert and trusted advisor to senior or executive leadership by translating highly complex information into clear strategic options, implications, risks, and recommendations?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

13

How would you rate your ability to lead cross-functional analytical efforts, influence organizational direction, facilitate resolution of complex or competing interests, mentor or guide professional staff, and establish analytical approaches or best practices?

• a. None: I do not have the ability to perform this task.
• b. Basic Familiarity: I have limited ability to perform this task. I can complete limited or basic aspects of the work with close guidance and would need additional support to perform more complex or unfamiliar assignments successfully.
• c. Able and Capable: I have the ability to successfully perform this task in a variety of routine and moderately complex work situations with minimal guidance.
• d. Advanced Ability: I have a high level of ability and can successfully perform this task in routine, complex, or unfamiliar situations. I can adapt my approach to address challenging circumstances, solve difficult problems, and serve as a resource to others when needed.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov