Hotel Assistant General Manager (AGM) Job DescriptionPosition SummaryThe Hotel AGM supports the General Manager in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving team performance. This role requires a hands-on leader who thrives in a fast-paced environment and can manage multiple departments with finesse.Key ResponsibilitiesOperational Oversighto Supervise front desk, housekeeping, food & beverage, and maintenance departmentso Ensure smooth daily operations and resolve any service disruptionso Conduct regular property inspections to maintain brand standardsTeam Leadershipo Recruit, train, and mentor department heads and staffo Foster a positive work culture focused on service excellenceo Conduct performance evaluations and support staff developmentGuest Experienceo Address guest concerns promptly and professionallyo Monitor feedback from surveys and online reviews to improve serviceo Champion initiatives that enhance guest satisfaction and loyaltyFinancial & Administrative Supporto Assist in budgeting, forecasting, and cost controlo Review financial reports and suggest operational improvementso Ensure accurate record-keeping and compliance with policiesSales & Marketing Collaborationo Support sales efforts and participate in client acquisitiono Promote the hotel within the local community and industry eventso Contribute to marketing strategies and brand positioningCrisis & Risk Managemento Respond to emergencies and ensure guest/staff safetyo Enforce health, safety, and legal compliance across departmentsQualifications510 years of hospitality experience, including 3+ years in a leadership roleStrong interpersonal, organizational, and problem-solving skillsProficiency in hotel management systems (e.g., OPERA, PMS)Availability to work flexible hours, including weekends and holidaysReporting Structure & Work EnvironmentReports directly to the General ManagerCollaborates with department heads and ownership groupsMay be required to cover shifts or lead meetings in GMs absence