Assistant General Manager

Assistant General Manager

The Warbler Hotel + Mildred's + Upstairs

New Orleans, LA

Anticipated Start: July 2026

Compensation: $75,000 annually

The Opportunity

The Assistant General Manager is The Warbler's second-in-command and a highly visible leader throughout the property. This person works closely with the General Manager to bring the hotel's standards, culture, and operating strategy to life each day, regardless of who is in the building.

The AGM directly oversees Front Office and Housekeeping while collaborating as a peer with the Chief Engineer and F&B General Manager. This role is responsible for ensuring the guest experience feels seamless across the hotel, from arrival and guest rooms to Mildred's, the Café, the Rooftop, and in-room dining.

This is a hands-on leadership position for someone who enjoys being on the floor, knows how to develop strong managers, and notices potential problems before they affect the guest. In the General Manager's absence, the AGM serves as the senior decision-maker on property and assumes responsibility for the hotel's operations, team, and standards.

What You'll Do

Lead the Hotel Operation

• Serve as second-in-command and assume responsibility for the property when the General Manager is unavailable.
• Oversee the daily operations of Front Office and Housekeeping, ensuring both departments consistently meet The Warbler's service and cleanliness standards.
• Maintain a visible presence throughout the hotel, particularly during peak arrival periods, evening service, rooftop operations, and other high-volume times.
• Walk the entire property daily, including guest floors, public spaces, food and beverage outlets, and back-of-house areas, addressing concerns before they affect the guest experience.
• Coordinate closely with the Chief Engineer and F&B General Manager to ensure effective communication, smooth guest handoffs, and consistent standards across departments.
• Respond personally and promptly to guest concerns, service recovery opportunities, and employee issues.

Develop and Support the Team

• Lead, coach, and develop the Front Office and Housekeeping Managers, helping them strengthen their leadership capabilities and departmental performance.
• Create a culture of accountability, high morale, collaboration, and genuine hospitality.
• Provide timely, clear, and constructive feedback to team members.
• Partner with the General Manager and Human Resources on performance management, corrective action, employee relations, and documentation.
• Participate in recruiting, interviewing, selecting, onboarding, and training employees.
• Ensure new employees receive appropriate safety, departmental, and position-specific training before beginning their duties.
• Support open communication between Front Office, Housekeeping, Engineering, and Food & Beverage so that no department operates in isolation.

Drive Performance and Protect the Guest Experience

• Support the hotel in achieving strong results in both guest satisfaction and profitability.
• Manage Front Office and Housekeeping payroll, scheduling, departmental expenses, cash controls, and inventory.
• Review time and attendance records and ensure compliance with payroll, PTO, holiday pay, and employee-status requirements.
• Participate in the annual budgeting process and manage departmental expenses in accordance with approved budgets.
• Champion guest preference and personalization systems, ensuring requests, special occasions, and important guest details are accurately documented and acted upon.
• Use the property's technology and operating systems effectively to improve productivity without allowing systems or processes to interfere with hospitality.
• Embrace change, creativity, and innovation as The Warbler's programming and operations continue to evolve.

Who You Are

• At least five years of hotel leadership, management, or supervisory experience.
• Previous experience leading Front Office, Housekeeping, Rooms, or broader hotel operations.
• Boutique, lifestyle, independent, or luxury hotel experience is strongly preferred.
• Experience in a food and beverage-forward hotel where the restaurant, bar, rooftop, or café is central to the guest experience is a significant advantage.
• Strong leadership skills, with the ability to coach managers, motivate teams, address performance concerns, and hold others accountable.
• Excellent verbal and written communication skills.
• Sound judgment, discretion, and the ability to remain composed while making decisions in a fast-paced environment.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Comfort managing payroll, expenses, schedules, inventory, and internal controls.
• Proficiency with hotel technology, Microsoft Office, and Google Workspace.
• Familiarity with the New Orleans hospitality market is a plus.
• A college degree or equivalent professional experience is preferred.

Why This Is Different

• Independent ownership with a clear, heartfelt vision
• A thoughtfully designed boutique hotel and hospitality experience rooted in warmth, character, and longevity
• The opportunity to shape the opening, culture, and identity of a new New Orleans landmark
• A leadership role with meaningful autonomy, influence, and long-term growth potential