Assistant Residence Manager (ARM)

Minimum Qualifications

Education: High School Diploma or GED required; Bachelor’s or Associate’s in Human Services may substitute for up to 2 years of general experience.

Experience: 3 years of experience providing direct services to people with IDD, including supervisory experience.

Certifications/Licenses: AMAP, SCIP-R, CPR/First Aid required. Clean, valid NYS Driver’s License.

Work Eligibility: Must be authorized to work in the U.S.

Work Location Requirement: Onsite position.

Compensation

Salary Range:

Minimum: $

Maximum: $

What We Offer

- Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans

- 403(b) Retirement Savings Plan with employer match

- Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays

- Employee Wellness Programs: Employee Assistance Program and mental health resources

- Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks

- Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits

About the Role

The Assistant Residence Manager supports the Residence Manager in supervising staff, overseeing clinical and residential services, ensuring regulatory compliance, and maintaining a safe and supportive environment for residents. This role assists with staff training, crisis intervention oversight, quality assurance, and coordination with clinical teams.

Primary Responsibilities

- Assist in providing clinical services based on treatment plans developed by the Interdisciplinary Treatment Team (ITT).

- Provide clinical oversight of treatment plan implementation and assign staff responsibilities.

- Observe delivery of services, evaluate progress, recommend modifications, and review staff interventions.

- Ensure staff collect necessary medical, psychological, and social information for service planning.

- Review case records for accuracy, completeness, and regulatory compliance.

- Inform staff on available clinical services, community resources, and recreational activities.

- Review crisis interventions and ensure staff follow appropriate protocols.

- Ensure timely reporting of serious incidents, allegations of abuse, or sensitive situations.

- Assist in supervising personnel, creating schedules, managing time clock edits, and evaluating staff performance.

- Ensure staff attend required trainings and provide on-site instruction as needed.

- Support employee morale, address harassment concerns, and facilitate staff meetings.

- Oversee administrative recordkeeping, equipment maintenance, office supply management, and visitor reception.

- Ensure compliance with health and safety standards and maintain a clean, safe residential environment.

- Initiate repair requests and conduct safety drills and inspections.

- Maintain accountability for ICL property, including vehicles, equipment, and supplies.

- Assist with quality assurance processes and preparation for regulatory audits.

- Promote resident and family involvement in treatment and residence activities.

- Support positive community relations and collaboration with community organizations.

- Perform additional tasks including facility maintenance coordination and other duties as assigned.