Assistant Residence Manager

Intellectual and Developmental Disabilities (IDD) Services

Minimum Qualifications

Education

• High School Diploma or GED required.
• Associate's or Bachelor's degree in Human Services or a related field preferred and may be substituted for a portion of the required experience.

Experience

• Minimum of three (3) years of experience providing direct services to individuals with Intellectual and Developmental Disabilities (IDD).
• Supervisory experience required.
• Experience working in OPWDD-regulated residential programs, including IRA or ICF settings, preferred.

Certifications/Licenses

• AMAP Certification required.
• SCIP-R Certification required.
• CPR/First Aid Certification required.
• Valid New York State Driver's License required.

Work Eligibility

• Must be authorized to work in the U.S.

Work Location Requirement

• On-site residential setting with on-call responsibilities as needed.

Compensation

Salary Range

• $25.8847 hr

What We Offer

We provide competitive benefits, including:

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b) Retirement Savings Plan with employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Days and 12 paid holidays
• Employee Wellness Programs: Employee Assistance Program and mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks: Commuter Benefits, recognition programs, discount programs, flexible spending plans, voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits

About the Role

The Assistant Residence Manager supports the overall operation of an OPWDD-certified residential program serving individuals with Intellectual and Developmental Disabilities. Working closely with the Residence Manager, this leadership position helps oversee daily residential operations, staff supervision, regulatory compliance, program quality, resident safety, and person-centered service delivery. The Assistant Residence Manager serves as a key resource for Direct Support Professionals and ensures that residents receive high-quality supports that promote independence, dignity, and community inclusion.

Primary Responsibilities

• Assist the Residence Manager in overseeing the daily operations of an IRA or ICF residential program.
• Support implementation and monitoring of individualized treatment and habilitation plans to ensure quality services and positive outcomes.
• Supervise and support residential staff, including Direct Support Professionals, Medical Specialists, and Cooks.
• Manage staff schedules, timekeeping, shift coverage, training compliance, and daily staffing needs.
• Provide coaching, performance feedback, orientation, and ongoing staff development.
• Ensure residents receive appropriate medical, behavioral, recreational, and community-based supports.
• Monitor documentation, case records, progress notes, and data entry to ensure accuracy and regulatory compliance.
• Respond to incidents, assist with crisis intervention, and ensure timely reporting and follow-up of all reportable events.
• Conduct health and safety inspections, fire drills, and environmental reviews to maintain a safe residential setting.
• Assist with inventory management, vehicle oversight, purchasing, and property accountability.
• Support quality assurance activities, audits, corrective action planning, and regulatory readiness efforts.
• Promote meaningful resident and family engagement and encourage active participation in service planning.
• Build positive community relationships and support residents' integration into community activities and resources.
• Participate in the on-call rotation and support emergency response efforts as needed.