As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.For more information, visit www.Spectrio.com.This position is open to external candidates in Florida, North Carolina, or Texas and offers remote work flexibility. Internal candidates are also encouraged to apply.Primary ObjectiveThe Associate Account Manager is responsible for managing a high-volume portfolio of Tier 4 client accounts, focused on retention, responsiveness, and overall customer experience. This role owns day-to-day client relationships, ensures timely issue resolution, and identifies opportunities to maintain and grow accounts where appropriate.ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for a high-volume book of Tier 4 client accountsBuild and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-upProactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS)Manage a large number of client interactions daily while maintaining quality and responsivenessAccount Retention & GrowthDrive account retention by quickly addressing issues, reducing churn, and improving overall account healthIdentify and act on upsell and cross‑sell opportunities using negotiation and objection handling skillsUse data-driven decision making and account insights to prioritize efforts and improve performanceClient SupportRespond to client inquiries and resolve issues efficiently, ensuring a strong time to resolve escalationsHandle challenging conversations and work to turn around at‑risk accountsEscalate complex or high‑impact issues when neededService CoordinationCollaborate cross‑functionally with internal teams (support, product, billing, etc.) to resolve client needsEnsure requests and issues are tracked and completed in a timely mannerMaintain clear communication with clients throughout the resolution processReporting & Account ManagementMaintain accurate and up-to-date records in CRM systemsTrack and manage key account metrics including gross and net retention rateUtilize data to prioritize workload and improve account outcomesQualificationsBachelor's degree preferred; equivalent practical experience will be considered2–5+ years in customer success, account management, or retention-focused rolesStrong communication, negotiation, and problem-solving skillsAbility to handle difficult conversations and turn around challenging situationsExperience working with CRM tools (e.g., Salesforce, Zendesk, etc.)Analytical mindset with the ability to interpret customer data and trendsRemote Work & BenefitsWork From Home - Remote CultureVacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.3–5 Years of Service: 17 days per year.5+ Years of Service: 20 days per year.Paid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year.Company Paid Holidays: 10 observed holidays per yearMedical Insurance: Three plan options (Low HSA, Mid, and High Plans)Dental Insurance: High and Low PPO plan options & Vision Insurance.Basic Life Insurance: $50,000 policy, 100% employer-paid.Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.Pet Benefits PlanEmployee Assistance Program (EAP): Confidential 24/7 supportSpectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status or any other protected category.#J-18808-Ljbffr