Audio-Visual Technician II

VersaTech
  • College Park, Maryland
    30+ days ago

    Job Description

    About VersaTech
    VersaTech is a technology solutions provider delivering human-centered solutions that help organizations work smarter, collaborate more effectively, and achieve their missions. We specialize in audiovisual and collaboration technology, AV as a Service, AV design-build, IT infrastructure, cybersecurity, AI and automation, and end-to-end technology solutions. 
     
    Serving federal, state and local government, education, and commercial customers, VersaTech combines technical expertise, dependable service, and a customer-focused approach. Guided by our commitment to Confidence in Every Connection, our team lives four core values: Can Do!, Customer Focused, Dedicated, and Team First.
     
    Our Service Standard 
    Every VersaTech AV role is a customer service role first. Our teams support high-value customers and high-stakes meetings, from daily team huddles to executive briefings and public advisory sessions, for people at every level, from administrative staff to senior executives. The work is part hotel concierge and part IT help desk: friendly, attentive, and calm, with the technical skill to make the technology disappear. Our goal is simple: the best meetings, period. That is what Confidence in Every Connection means to us. 
     
    Position Summary 
    The Audiovisual Technician II is an experienced, independent member of VersaTech's AV Collaboration & Meeting Support Services team. AV2 technicians do everything an AV1 does, and also take on more complex AV and collaboration setups, diagnose and resolve problems on their own, and own customer issues through to resolution. They help train newer technicians and are a dependable first stop before issues go to the Meeting Production Specialist. Strong communication, sound judgment, and a calm, customer-first approach are essential, along with the ease to work with customers at every level, from administrative staff to senior leaders. 
     
    Salary: $52,500 to $63,000 depending on experience
     
    Location: College Park, MD
     
    Responsibilities: 
    Room readiness 
    • Perform daily opening, throughout-day checks, and closing of assigned rooms and collaboration spaces. 
    • Spot recurring or worsening problems across rooms and report them with enough detail for follow-up by the service team. 
    • Help maintain room standards, checklists, and quick-reference guides. 
    Meeting setup and support 
    • Set up and run meetings in medium, large, and configurable rooms, including multi-display, multi-microphone, and combined-room setups. 
    • Configure Teams, Zoom, and other approved platforms for more complex hybrid meetings: co-host and presenter roles, waiting rooms, breakout rooms, and content-sharing layouts. 
    • Monitor supported meetings where authorized and respond quickly when a problem is detected or reported. 
    • Provide in-room support for complex meetings when assigned. 
    Troubleshooting and resolution 
    • Independently diagnose and resolve problems across integrated systems: control systems, DSP and audio, video routing, cameras, Cisco and Poly codecs, and collaboration software. 
    • Understand signal flow well enough to isolate faults and restore service with workarounds when needed. 
    • Document diagnosis, resolution, and root cause clearly. 
    • Escalate high-impact or unresolved problems to the MPS or Operations Manager, and hand off system faults for formal service. 
    Customer service and team support 
    • Own customer issues from first contact through resolution, and keep the customer informed. 
    • Train and cross-train AV1 technicians and backups on room systems, platforms, and procedures. 
    • Show customers how to use room systems and collaboration features. 
    • Maintain reports, logs, and inventory; recommend equipment or process improvements to the Operations Manager. 
    Qualifications 
    • High school diploma or equivalent required; associate or bachelor's degree in a technical field preferred. 
    • 3+ years of experience in AV technology, meeting and event support, or AV/IT support. 
    • Strong working knowledge of integrated conference room systems: control systems (Crestron, Extron, Q-SYS, or similar), DSPs, displays, PTZ cameras, and AV-over-IP basics. 
    • Proficiency with Microsoft Teams and Zoom meetings and webinars, including hybrid room setups. 
    • Audio Visual Technician (AVT) certification, or willingness to obtain it, required. 
    • Must be able to obtain and maintain the security clearance required by the assigned contract (for example, Public Trust); see Security Clearance. 
    • Superior communication and interpersonal skills; strong customer service demeanor. 
    Security Clearance 
    This position supports customers that require a government background investigation or security clearance. Candidates must be able to obtain and maintain the clearance level required by the assigned contract (for example, Public Trust). Employment and assignment are contingent on a favorable investigation result, and maintaining eligibility is a continuing condition of employment. Candidates with an active clearance are preferred. 
     
    Physical Requirements 
    • Lift and carry up to 35 pounds. 
    • Stand, walk, push, pull, squat, bend, and reach throughout the shift. 
    • Move equipment and furniture using carts, dollies, and hand trucks. 
    • Move between rooms, floors, and buildings across a campus or multi-site environment. 
    Benefits 
    VersaTech offers a competitive benefits package that includes medical, dental, and vision coverage; 401(k) with employer matching after 90 days; generous paid time off (3 weeks PTO plus 11 holidays); and a defined career path with training and certification support. 
     
    Equal Opportunity 
    VersaTech, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer. We make employment decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you need an accommodation to apply, please contact us.

    Numbers & Facts

    LocationCollege Park, Maryland
    Websitehttps://versatechinc.com/explore-jobs

    Skills

    • Artificial Intelligence (AI)unmatched
    • Audiovisualunmatched
    • Automationunmatched
    • Background Investigationunmatched
    • Cisco Network Systemsunmatched
    • Collaboration Softwareunmatched
    • Communication Skillsunmatched
    • Control Systemsunmatched
    • Crestronunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Digital Signal Processing (DSP)unmatched
    • Extronunmatched
    • Furniture Movingunmatched
    • Governmentunmatched
    • Help Deskunmatched
    • High School Diplomaunmatched
    • IP (Internet Protocol)unmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Internet Securityunmatched
    • Interpersonal Skillsunmatched
    • Lift/Move 35 Poundsunmatched
    • Local Governmentunmatched
    • Microsoft Product Familyunmatched
    • Network Routingunmatched
    • Operations Managementunmatched
    • Plan Meetingsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Security Clearanceunmatched
    • State Governmentunmatched
    • System Integration (SI)unmatched
    • Technical Deliveryunmatched
    • Technical Supportunmatched
    • Webinarunmatched

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