The Automation Account Manager (AAM) plays a crucial role in maintaining and nurturing relationships with the automation clients of Madern. The AAM is responsible for order intake & margin of automation capex and services at existing and new accounts, accountable for proactively engaging and serving Madern’s installed base, identifying cross sell opportunities and reporting to Sales Manager-USA.
The tasks and responsibilities typically include:
- Client Relationship Management: Building and maintaining strong, long-term relationships with key clients by understanding their needs and ensuring client satisfaction, based on frequent client visits & calls.
- Account Strategy: Developing and executing account-specific strategies to achieve sales and revenue targets.
- Communication: Serving as the primary point of contact between the client and the company, ensuring clear and effective communication.
- Needs Assessment: Understanding the client's business goals and challenges and identifying opportunities where the company's products or after sales services can add value.
- Sales and Revenue Growth: Achieving sales targets by identifying upsell and cross-sell opportunities within the account.
- Contract Negotiation: Negotiating terms and conditions, pricing, and contracts with the client.
- Problem Resolution: Addressing and resolving -in close cooperation with operations- client issues or concerns promptly and effectively.
- Market Analysis: Staying informed about industry trends, competitors, and market conditions to stay ahead of the curve.
- Internal Coordination: Collaborating with internal teams such as (sales) engineering, planning & production & service to align order fulfillment and meet client needs. Reporting and Analytics: Prepare regular sales reports and forecasts for management.
Competencies
- Customer focused
- Cross-functional collaboration
- Strong technical background
- Problem solving
- Adaptability
- Negotiation skills
Competencies - AAM specific
- Strong knowledge base of folding carton converting
- Relationship building
- Commercial acumen
- Negotiation skills
- Strategic thinking
- Problem solving
- Adaptability
Requirements
- Completed bachelor's degree in the field of engineering and/or business administration (or other relevant degree)
- 5 years working experience in a paper converting environment, of which >1 years in sales and/or customer interacting role
- Strong operational background in folding carton converting industry will be accepted in lieu of sales experience
- Existing automation sales experience outside of paper converting will be considered in lieu of paper converting manufacturing experience
- Willingness and ability to travel that will also occur outside working hours and on weekends
- Fluent command of English language
- Positive consideration given for Spanish language proficiency
- Proficiency in CRM software and Microsoft Office Suite