B2B Business Relationship Representative

B2B Business Relationship Representative

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About the Role

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Actum Processing is seeking a resourceful B2B Business Relationship Representative to manage merchant relationships, onboarding, account support, and coordination.

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This non-management position works collaboratively within the Support Department and does not include supervisory responsibilities.

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Key Responsibilities

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Work closely and cohesively with the Support team and serve as merchant contact throughout onboarding and account management via incoming phone calls, live chat, and email / ticketing system.

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Train new merchants on Actum's payment solutions and account processes via incoming phone calls, live chat, and email/ticketing system.

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Explain ACH processing, compliance requirements, and payment timelines.

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Coordinate with Sales, Risk Management, Underwriting, and IT to resolve issues.

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Manage agreement updates, limit revisions, deactivations, and other account changes.

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Maintain account records, respond to inquiries, and escalate concerns when needed.

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Balance merchant service with company policies, risk requirements, and compliance standards.

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Manage deadlines, submit daily wires, and assist with online account maintenance and navigation.

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Required Qualifications

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At least two years of B2B client support and account management support experience.

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Experience working with Zendesk, MicroSoft office, DocuSign, Zoom, and Customer Relationship Management (CRM) platform.

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Excellent communication, customer-service, relationship-building, and problem-solving skills are strongly needed.

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Strong organization, time management, attention to detail, and follow-through.

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Ability to work effectively within the Support team and across departments.

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Preferred Qualifications

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Payments or banking experience, particularly with ACH or Real-Time Payments.

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Technical support experience with SaaS, payment platforms, or similar business software.

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Knowledge of basic accounting, underwriting, risk, or compliance processes.

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About Actum Processing

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Headquartered in Austin, Texas, Actum Processing is an industry leader in ACH and Real-Time Payment solutions. With over 50 years combined payment-processing experience, our team is constantly developing ways to enhance our payment offerings and provide the best products and services in the industry. We enjoy a casual work environment while building on team principles to ensure the best in client service.

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We offer:

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Competitive compensation.

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Career-development opportunities.

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Comprehensive medical, dental, vision, life, and disability insurance.

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A matching 401(k) plan.

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Casual, team-oriented Westlake Hills office with catered lunch on Wednesdays.

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Position Details

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This is a full-time, salaried, exempt Support Department position with company benefits and no management or supervisory responsibilities. Please include salary requirements.

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No relocation assistance is available. Local candidates in or near the 78746 ZIP code only. Employment is contingent upon successful completion of a criminal background check.

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Actum Processing is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, national origin, sex, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.kills