Job Summary and Responsibilities
As our Behavioral Health Administrative Support Representative II, you will serve as the first point of contact for clients, families, and visitors, guiding them through the arrival process, advising on appointment schedules, and collecting/updating critical demographic and insurance information. You will ensure a smooth check-in experience by verifying eligibility, accurately collecting copayments, and maintaining detailed messages for provider and office staff.
Every day, you will organize and safeguard client charts, prepare and file documentation, and coordinate with clinical teams while performing a variety of clerical and data entry tasks. In handling these responsibilities, you will pay special attention to the sensitive nature of the care delivered in a mental health environment and uphold a high level of professionalism and privacy.
To be successful in this role, you will combine exceptional organizational skills with a strong customer service mindset, demonstrating compassion, confidentiality, and collaborative teamwork. Your dedication to accurate recordkeeping, effective communication, and operational efficiency will help create a positive and reassuring atmosphere for those seeking mental health care.
Job Requirements
Required:
Preferred:
Where You'll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
One Community. One Mission. One California