Benefit Consultant

The Account Manager works closely with GBS Consultants to support and develop effective employee benefit strategies and programs for assigned clients.  The Account Manager is responsible for the day-to-day account management for routine/moderately complex client accounts and manages an assigned book of business.  Serving as the primary internal point of contact for all day-to-day service requirements, the Account Manager will work closely with assigned clients to form effective business relationships through proactive client service, managing renewals, coordinate the appropriate resources to address the clients’ needs and lead any ongoing problem resolution. May coordinate the work of administrative support staff and provide support to GBS Consultant.

• Act as primary contact for all day-to-day service issues and other inquiries for all assigned clients; act as liaison between client and vendors to resolve issues and identify process improvement opportunities.
• Prepare and manage all client deliverables.
• Manage and collaborate with client service team members to effectively on-board new GBS clients.  The Account Manager, in conjunction with the Consultant will oversee the implementation project plan, facilitate resources and ensure that service deliverables meet sales guarantees and satisfy client expectations.
• Develop and manage strong business relationships with assigned clients in conjunction with GBS Consultant through in-person visits, entertainment opportunities and phone contact at multiple levels within client organization.
• Manage client service plan with corresponding activities and deliverables, including action planning, mid-year and renewal planning and management objective setting.
• Provides guidance on regulatory issues that impact health & welfare benefit plans. 
• Analyze carrier reports, benefit plan structures, plan design and industry trends and make appropriate benefit plan recommendations in conjunction with GBS Consultant.
• May be prepared to handle market Requests for Proposals (RFPs), prepare client renewals and negotiate rates with carriers in conjunction with GBS Consultant; may prepare and present alternate benefit options when appropriate.
• Provide consulting to clients regarding health & welfare benefit program plan design and trends within the benefits industry (healthcare, voluntary benefits, etc.) in conjunction with GBS Consultant.
•  Assist clients in developing employee communication strategies & materials.  Be prepared to create and deliver employee communication through technology tools, benefit summaries, webinars, open enrollment meetings and other methods as required and appropriate.
• Provide compliance reviews for clients and make recommendations for changes to bring clients into compliance in conjunction with GBS Consultant.
• Review all new and renewal policies, summary plan descriptions (SPDs) and plan amendments for accuracy (using required procedures) prior to delivery
• Adherence to BOSS mandatory compliance standards
• Identify new business opportunities and additional lines of coverage for GBS products and services among the current book of business client.

• Ability & willingness to travel 25% of the time

Leadership, team participation and self-development:

• Establish and maintain solid working relationships with GBS Consultants, fellow account managers and other Employee Benefits team members
• Provide technical support to GBS Consultants and Employee Benefits staff, and work as a team to effectively cross-train client assignments and workflow
• Demonstrate initiative to continue growing personally and professionally as our industry changes.
• Solutions focused approach for addressing and resolving internal and external challenges
• Attend available training classes, including established webinars and local seminars
• Participate in industry related educational and product information seminars and courses
• Attendance required at regular department meetings

Required:

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.
  
  

Preferred:

• Experience managing, implementing and renewing small and large group health & welfare plans including medical, dental, ancillary, FSA and COBRA plans
• Working knowledge of HIPAA, ERISA, COBRA and other state and federal employee benefit regulations
• Basic understanding of the key challenges in employee benefit plans and current health care trends, including Health Care Reform

• 100% client focused
• Excellent verbal/written/communication skills
• Strong presentation skills and confidence in presenting in front of large groups
• Ability to work under significant pressure in order to handle frequent interruptions and high volume activity

• Ability to coordinate and manage multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills
• Strong organizational, project planning and management, analytical and multi-tasking skills
• Multi-level relationship building skills
• Self-motivated; must be able to work independently, be goal and people oriented, with ability to work towards team and individual goals
• Proficiency with Microsoft Office suite – ability to create & deliver charts/graphs, spreadsheets, formulas and presentations utilizing PowerPoint and Excel required

 

Behaviors:

• Excellent verbal and written communication skills. Able to quickly determine critical issues.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)