BENEFITS COORDINATOR - GLOBAL SUPPORT

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you'll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation's leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients' HR departments to support both organizations and their employees.

Location: This position supports V2X and is fully remote.

Please Note: Candidates must have at least 2-4 years of benefits administration experience, including experience supporting global benefits, to be considered for this position.

• Serves as a liaison between the client's Human Resources department, global employees, Lockton, and benefit

carriers.

• Operates as the first point of contact for the client's global employees seeking support on benefits, benefit policies,

and related questions; assists in facilitating the benefits process including enrollment, renewals and documentation.

• Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans,

including country-specific benefits and global benefit programs to effectively guide and educate employees.

• Supports implementation and rollout of new global benefit programs or changes while monitoring recurring issues to recommend potential process improvements to the client's leadership for consideration.
• Provides a variety of benefit services and support; duties may include (but are not limited to) the administration and

support of qualifying life events, enrollment questions, eligibility concerns, status changes, leave management and

vendor navigation.

• Responds to inquiries via client's ticketing systems, email, chat tools, or phone, ensuring timely and accurate

resolution; partners with client's regional HR teams and appropriate parties to escalate complex cases or recognizes

an accelerated issue or unusual matter to collectively ensure it is resolved thoroughly and accurately.

• Tracks employee services and client support ensuring accurate documentation is kept up to date in client's systems

and portals; helps maintain global benefits data accuracy, including eligibility updates, audits, and file corrections;

creates and maintains global FAQs, employee resource guides, and country-specific benefit information or other

global communication materials.

• Collaborates with client's payroll, HRIS/IT and regional HR Partners to resolve deduction or benefit pay issues and

troubleshoots inquiries to maintain unified global processes.

• Supports compliance activities through accurate records and documentation; partners with client's leadership to

assist in tracking global benefit policies and global audits and process controls.

• Performs other duties as requested.