Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Benefits & Engagement Specialist enhances the employee experience by supporting benefits administration, leave of absence (LOA), and accommodations, while also contributing to engagement initiatives that promote well-being, inclusion, and organizational belonging.
This role serves as a key resource for employees navigating benefit programs, policies, and workplace events such as leave and accommodations, supporting end-to-end benefits administration. It ensures accurate, compliant administration through effective coordination with Payroll, Compliance, and external vendors, including management of payroll impacts and reconciliation of benefits-related changes.
Role Description
Administer and manage employee benefit programs, including enrollments, life event changes, and terminations, ensuring accuracy and compliance.
Own Leave of Absence (LOA) and accommodation cases end-to-end, including medical (ADA) and religious accommodations, while delivering a consistent and compliant employee experience.
Guide employees through benefits coverage, eligibility, and financial implications during leave, serving as a primary point of contact for related inquiries.
Manage benefits continuation and payroll impacts during leave, including coordinating deductions, identifying discrepancies, and supporting reconciliation and repayment processes upon return.
Collaborate with Payroll, Compliance, and external vendors (e.g., leave administrators, insurance carriers) to ensure seamless execution of benefits and leave processes.
Ensure compliance with federal, state, and local regulations (e.g., ACA, ERISA, FMLA, ADA), partnering with Compliance to interpret and apply evolving guidelines.
Support benefits and engagement communications, including open enrollment, policy updates, leave guidance, and employee education.
Analyze benefits utilization, leave trends, and engagement data to identify opportunities for improvement.
Manage and support employee engagement programs (e.g., recognition, surveys, well-being initiatives) aligned to company culture and values.
Partner with HR and leadership to support inclusion, retention, and overall employee satisfaction.
Behaviors and Competencies
Empathy and Service Orientation – Listens actively and responds compassionately to employee needs.
Collaboration – Builds trust and works effectively across diverse teams and functions.
Integrity and Accountability – Demonstrates reliability and ethical judgment in handling confidential information.
Detail Orientation – Ensures completeness and accuracy in benefit and engagement processes.
Innovation and Continuous Improvement – Proactively seeks ways to enhance employee experiences.
Inclusive Communication – Promotes accessible, respectful, and transparent dialogue at all levels.
Skill Level Requirements
2-3 years of proven experience with HR Benefits.
Proven experience in benefits administration with hands-on LOA and accommodation management.
Strong knowledge of leave programs (FMLA, disability), ADA accommodations, and benefits administration processes.
Experience managing benefits during leave and understanding payroll/benefits interaction (deductions, repayment, coverage continuation).
Ability to own cases end-to-end, including employee guidance, vendor coordination, and resolution.
Excellent interpersonal and communication skills, with the ability to translate complex policies into clear guidance.
Analytical mindset with strong attention to detail and accuracy.
Proficiency with HRIS systems and benefits administration platforms.
Preferred Requirements
Experience managing complex or multi-state leave and accommodation cases.
Familiarity with benefits vendors and leave administration partners.
Experience implementing or supporting engagement initiatives, surveys, or recognition programs.
Project management or event coordination experience.
Familiarity with HR metrics and reporting best practices.
Other Requirements
Bachelor’s degree in Human Resources, Business Administration, or related field required.
HR certification (e.g., SHRM-CP, PHR) preferred.
Continuing education in benefits, compliance, or employee experience is a plus.
Hours/shift subject to be determined.
Position based in Somerset, NJ or Austin, TX.
The estimated annual pay range for this position is $60,000 - $90,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT hardware, software and professional services solution provider it is today.
Under the guidance of our current ownership for nearly 30 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured - the rate at which we retain our customers - is 99%, ranking SHI among the highest in our industry or any other!