Job Summary:
Under the direction of the Director of Billing, the Billing Specialist will work to assure that the assigned day-to-day workflow is processed in a consistent and timely manner. This position will coordinate the billing and payment of freight charges and ensure the timely and accurate processing of all freight/transportation documents. Additional responsibilities include monitoring and updating freight rates as required.
Essential Duties and Responsibilities: - Perform an audit of each shipment to verify customer charges, customer’s rate and dispatcher notes.
- Prepare and release customer invoices accurately and within the required timeline.
- Ensure invoices are properly coded.
- Ensure daily minimum billing standards are met.
- Work to provide customer satisfaction by learning and understanding customer’s unique requirements in the billing process.
- Collaborate with billing department team members.
- Accept tenders, provide updated statuses to customers, and finalize in customer TBL system.
- Work with Operations to gather billing requirements for new customers.
- Develop and maintain excellent customer satisfaction service for both internal and external customers.
- Demonstrate excellent interpersonal relationships by using strong verbal and written communications skills.
- Proactively identify problems and swiftly implement the appropriate solutions.
- Escalate to the Director of Billing as necessary.
- Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
- Maintains regular, timely, and consistent attendance at work.
- Flexibility to work overtime as needed.
- Must demonstrate professional behavior.
Knowledge/Skills/Abilities:
- AS400 experience strongly preferred.
- Proficient with computer and Microsoft Office applications.
- Excellent data entry/keyboard skills.
- Strong interpersonal skills to effectively interact with internal and external customers.
- Excellent problem-solving skills with the ability to seek alternative solutions.
- Self-directed, displays initiative and can work independently.
- Strong time management skills, ability to prioritize, and the ability to multi-task effectively.
- Excellent organizational skills, attention to detail and follow through.
- Team player with proven ability to work under pressure.
- Excellent communications skills, both written and oral.
- Must be fluent in English.
Education and Experience Requirements: - High School Diploma/GED required; college degree is highly preferred.
- Minimum of 2 years high volume billing experience.
- Freight billing experience a plus.
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