Business/Administrative Associate (37581) Specialty Factors

Position Information

Posting Detail Information

Working Position Title Business/Administrative Associate (37581) Specialty Factors Classification Business/Administrative Associate - CUSTOM CLASSIFICATIONS Position Number 00037581 Open Date 07/22/2026 Close Date 08/05/2026 Priority Review Date Employee Class Staff Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Exempt Job code 5010 Union Representation Non-Union Union Code N/A Unit/Department IL Board of Examiners College/Unit OERD Facilities Division Outreach Engagemt Regl Dev Dv Location NAPERVILLE Link to Department Website or Custom Search Page https://www.ilboe.org/

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

Overview

The Illinois Board of Examiners (ILBOE) protects the public interest by evaluating academic credentials, approving candidates to sit for the Uniform CPA Exam, and issuing a certificate of CPA Exam Completion to individuals who pass the Uniform CPA Exam and the AICPA Ethics Exam. This position is an integral part of the IBOE team to ensure candidates experience a high level of customer service.

THE ILLINOIS BOARD OF EXAMINERS IS LOCATED AT NIU NAPERVILLE.

Position Summary

This position is responsible for coordinating the day-to-day operations of the Illinois Board of Examiners. The position oversees workflow management, staff management, candidate services, systems administration, technology initiatives, and process improvement activities. This position works closely with the Executive Director to support efficient operations, implement organizational initiatives, and ensure continuity of agency operations.

THIS POSITION IS IN-PERSON AT NIU NAPERVILLE.

Essential Duties and Responsibilities

Supervision/Workflow Management

• Supervise administrative and support staff, including assigning work, monitoring performance, providing coaching and feedback, and conducting performance evaluations
• Manage daily office operations, monitor workflow and workload distribution, and implement solutions to improve operational efficiency and service delivery
• Maintain agency records and operational documentation in accordance with applicable policies, procedures, and record retention requirements
• Maintain a working knowledge of credential evaluation policies and candidate eligibility requirements to support operational continuity and assist with complex candidate matters as needed

Candidate Escalations/Customer Service

• Oversee candidate service operations and ensure inquiries are handled accurately, professionally, and in accordance with agency policies and procedures
• Manage escalated candidate issues, including accommodations requests, examination matters, exception requests, and other complex situations requiring review and resolution

System & Process Improvement

• Develop, maintain, and update operational procedures, workflow documentation, staff training materials, and coordinate training and cross-training activities to promote operational continuity
• Manage agency technology and business process improvement projects, including software implementation, testing, maintenance, website administration, and system enhancements
• Identify opportunities for process improvement, automation, operational efficiencies, and implementation of agency initiatives, and make recommendations to the Executive Director
• Assist the Executive Director with strategic initiatives, special projects, and other duties as assigned

Board Administration

• Prepare operational reports, workflow metrics, and performance information to support management decision-making and assist with development of the annual operating budget
• Assist with preparation and distribution of Board and committee meeting materials, attend Board and committee meetings as assigned, prepare meeting minutes, track Board action items, and support meeting logistics

Minimum Required Qualifications (Civil Service)

Please see required Specialty Factors below.

• Bachelor's degree in business administration, management, or a field related to the position.
• Two (2) years of professional business, financial, and/or managerial work experience.
• Based on position requirements, additional education, training, and/or work experience in an area of specialization inherent to the position may be required.

NOTE: A Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
• Knowledge of technology including electronic equipment, computer hardware and software, and their applications.
• Knowledge of basic arithmetic, algebra, statistics, and their applications.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to work collaboratively and communicate effectively as appropriate for the needs of the audience.
• Ability to work independently and effectively organize and prioritize multiple tasks.
• Ability to analyze and develop guidelines, procedures and systems to outline specific goals and implement plans to prioritize, organize, and accomplish tasks.
• Ability to manage a budget and work within the constraints of that budget.
• Ability to analyze, interpret, and explain work related documents, policies, and procedures.

Specialty Factors (Civil Service)

• Experience supervising staff and coordinating day-to-day office operations.
• Experience managing multiple priorities and exercising independent judgment in resolving operational issues.
• Proficiency with business software applications, databases, and case management systems.
• Ability to develop procedures, improve processes, and identify opportunities to increase operational efficiency.

Preferred Qualifications (Civil Service)

• Masters or other advanced degree preferred.
• Experience in a licensing, certification, regulatory, higher education, association, or government environment is preferred.

Minimum Required Qualifications (SPS)

N/A

Additional Requirements (SPS)

N/A

Preferred Qualifications (SPS)

N/A

Physical demands/requirements

• Regular office related duties.
• Sitting for extended periods of time.
• Using computer/electronic equipment for extended periods of time.
• Occasional lifting and moving items weighing up to 25 lbs.

Appointment and Compensation Details

Appointment and Compensation Details

Anticipated Appointment Start Date 08/24/2026 Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 37.50 Working Hours Mon - Fri, 8:00am - 4:30pm Salary $75,000.00 - $90,000.00/Annually; NIU offers a robust benefits package. Hourly or Semi-monthly Pay Rate/Range $3,125.00 - $3,750.00/Semi-monthly Earn Type Hourly

Application Procedure

Application Procedure

Application Procedure

Application Procedures:

• Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

• If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

• After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

• Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.

• Illinois residency required within 180 days of the hire date. .

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Business/Administrative Associate for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

• Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.

• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.

• Out-of-state candidates must establish Illinois residency within 180 calendar days after start date.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions Quick Link to Applicant https://employment.niu.edu/postings/94125 Is Background Check Required? Yes EEO Statement Summary

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator

Health Services Building Room 230

TitleIXCoordinator@niu.edu

815-753-5560

Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.

Safety Information

NIU provides annual reports on campus security and fire safety.

Read the Annual Security and Fire Safety Report.

Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy.

Applicant Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter
• Transcripts (unofficial with official required at hire)
• List of at least 3 Professional References

Optional Documents

• Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

• • Have you attached all transcripts to support the degrees you are submitting for consideration?

• Yes

• No

• • How many years of experience do you have in this type of position?

• 0-1

• 1-3

• 3-5

• 5-7

• 7+

• • Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. ("See Résumé" is not an acceptable response)

(Open Ended Question)

• • If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
• Yes
• No
• Not Applicable