Business Operations Associate

About Us

Overview

Fanatics is looking for a Business Operations Associate to run the systems behind Fanatics ONE benefits and to make sure every dollar the program spends gets charged to the right budget.

Fanatics ONE is the loyalty program that recognizes fans across the Fanatics ecosystem. Members earn gifts and access to events they can't buy anywhere else, from seats at sold-out games to Fanatics Fest.

Every gift campaign and member event has a back office behind it. Someone has to price the tickets, code the expenses, track the invoices and bill other teams when they use what we've paid for. That work keeps growing as more of the company shares our tickets and events. Right now, that responsibility is spread across several people within their own functions, so this role brings it together in one place, with a view across the whole program.

A big part of the job is TicketManager, the system where we hold tickets and suites for sports and concerts. Colleagues across Fanatics claim seats from it. We want to open more of that inventory to other teams so we can pool budgets and buy more, and that only works if every seat carries a real price and every claim gets billed to the team that used it.

This is a systems role first and a finance role second. The person who does well here likes building and fixing the tools a team runs on, and has an eye to catch financial numbers that don’t add up.

You'll report to the Senior Manager, Strategy & Partnerships and work closely with Gifting Operations, Event Production, Bespoke Benefits, Finance, and our analytics team.

Responsibilities

TicketManager and ticket inventory

• Own pricing for our tickets and suites, and keep it current as the market changes
• Apply the team's pricing approach and flag any price that looks off
• Make sure the right team or business pays for the seats it uses
• Work with Event Production so our ticket records match what happened at each event
• Report on how our tickets get used, including seats that go unclaimed
• Manage day-to-day operations of Fanatics Fest ticketing

Intake and systems

• Run our request intake day to day, so every request gets to the right team with a cost and a timeline
• Keep our records and budget codes clean so reports don't need fixing by hand
• Build automations and small tools that replace manual tracking
• Show teammates how to submit requests and expenses the right way

Spend and cross-charges

• Review and reconcile spending across teams, and help fix anything coded incorrectly
• Handle cross-charges when other Fanatics teams and businesses use our inventory
• Help set up vendors and keep invoices moving until they're paid
• Keep budget coding accurate as people and programs shift between teams

Month-end and reporting

• Prepare the monthly reconciliation with Finance so our numbers match theirs
• Track spend against budget, and answer questions about where a charge came from and who should cover it

Who you are

• Details matter to you. When you spot a miscoded expense or a mispriced seat, you fix it right away.
• You can look at a complicated process that runs across several teams and systems and work out how the pieces fit together.
• Building things is how you solve problems. If a task gets done by hand every week, you want to automate it, and you enjoy making the work easier for everyone around you.
• You work well with people on other teams, and you know how to ask a busy colleague for help in a way that's easy to say yes to.
• When something is waiting on someone else, you follow up until it's done.

Experience and skills

• 1 to 2 years of experience in operations, finance, ticketing or a related field
• Has worked hands-on in a database or workflow tool such as Airtable
• Comfortable using AI tools in your everyday work
• Strong spreadsheet skills in Excel or Google Sheets
• A working knowledge of budgets and basic accounting, or the ability to pick it up quickly
• Experience with a ticketing platform or an expense tool is a plus
• Willing to work some evenings around big events and month-end close
• Passion for sports and fandom

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/

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