Business Operations Manager – Healthcare Operations
Farmingdale, NY
Salary: $65,000 – $80,000 annually
Responsible for overseeing daily office operations and ensuring efficient coordination across Sales, Dispatch, Operations, and Patient Support functions within a healthcare environment. Served as the primary operational leader managing office staff, workflow efficiency, compliance, and cross-functional communication to support high-quality patient service and business performance.
Key Responsibilities
- Directed day-to-day office operations and supervised administrative staff to ensure smooth and efficient workflow execution.
- Managed Medicare credentialing, billing operations, insurance verification, and healthcare administrative processes.
- Coordinated with Sales, Dispatch, and Operations teams to resolve patient, scheduling, and service-related escalations.
- Supported patient communications and administrative coverage as needed while maintaining high service standards.
- Trained, coached, and evaluated in-office staff to improve performance, accountability, and operational consistency.
- Ensured compliance with healthcare regulations, documentation standards, and insurance-based workflow requirements.
- Identified operational inefficiencies and implemented process improvements to enhance productivity and accuracy.
- Maintained strong interdepartmental collaboration while fostering a professional and positive office culture.
- Monitored workflow accuracy, reporting, and operational performance to support organizational goals.
Qualifications
- Strong leadership, organizational, and communication skills
- Experience in office management, healthcare operations, or administrative leadership
- Knowledge of Medicare credentialing, billing operations, and insurance workflows preferred
- Ability to manage multiple priorities and guide teams effectively
- Bilingual communication skills preferred
Core Skills
- Healthcare Operations Management
- Medicare Credentialing
- Billing Operations
- Insurance Verification & Authorization
- Office Administration
- Team Leadership & Staff Development
- Workflow Optimization
- Patient Relations
- Scheduling & Dispatch Coordination
- Compliance & Documentation Accuracy
- Process Improvement
- Cross-Functional Collaboration
- Administrative Operations