Chief Operating Officer

Job Description

The COO provides leadership and oversight for human resources, onboarding and offboarding processes, organizational performance management systems, risk management, property, facility and supplies management, and operational policies and procedures. This position translates strategic priorities established by the CEO and Board of Directors into effective operational practices that support organizational growth, sustainability, compliance, and impact.

Responsibilities

Operational Leadership

• Oversee and coordinate daily operations across all departments to ensure efficiency, consistency, and alignment with organizational goals.
• Implement organizational strategies, policies, and initiatives as directed by the CEO.
• Evaluate operational effectiveness and recommend improvements to increase organizational performance and mission impact.
• Develop, monitor, and improve procedures, systems, and workflows that support efficiency and accountability.
• Collaborate with department leaders to align operational priorities with strategic objectives.
• With support from CEO, serve as Dodd Meadows Homeowners Association President.
• Lead special projects and organizational improvement initiatives as assigned.

Human Resources & Staffing

• Provide leadership and oversight for all human resources functions, ensuring compliance with applicable federal, state, and local employment laws.
• Oversee recruitment, interviewing, hiring, orientation, and onboarding processes.
• Coordinate employee offboarding processes, including exit interviews and transitions.
• Maintain and update employee policies, handbooks, and related HR documentation.
• Oversee and monitor any unemployment or worker's compensation cases.
• Support employee engagement, retention, and professional development efforts.
• Serve as a resource to supervisors regarding employee relations and performance.

Performance Management & Organizational Effectiveness

• Develop and maintain organizational performance measures and accountability systems.
• Establish key performance indicators (KPIs) and reporting tools to evaluate department and organizational success.
• Support supervisors in developing measurable employee goals and performance expectations.
• Coordinate performance evaluation processes and leadership development initiatives.
• Monitor operational metrics and provide regular performance reports to the CEO.
• Foster a culture of continuous improvement, accountability, and excellence.

Security, Risk, & Property Management

• Oversee organizational security protocols, risk management practices, and emergency preparedness planning.
• Ensure proper management, maintenance, and utilization of organizational properties, facilities, assets, equipment, and supplies.
• Serve as an administrator for various office equipment, training on office equipment, setting up accounts including computer systems, phones, postage meter, etc.
• Update phone tree and recorded phone messages as needed.
• Maintain inventory of all office supplies and complete orders as needed.
• Coordinate facility maintenance, vendor relationships, and service contracts.
• Develop and maintain policies related to facility use, security, and asset protection.

Compliance & Administration

• Ensure organizational compliance with Habitat for Humanity policies, government regulations, grant requirements, and accreditation standards.
• Oversee and coordinate internal policy review timelines, updates, and policy reviews.
• Maintain appropriate records, documentation, and internal controls.
• Oversee business insurance policies including building, property, events, umbrella, etc.
• Recommend and implement technology solutions that improve operational effectiveness.

Leadership & Collaboration

• Serve as a member of the executive leadership team.
• Collaborate with the CEO to develop and implement strategic initiatives.
• Provide comprehensive leadership administrative support.
• Build strong relationships across departments to promote communication and teamwork.
• Represent the organization with professionalism when interacting with partners, volunteers, donors, vendors, and community stakeholders.

Qualifications

• Minimum of three (3) years of progressively responsible leadership experience in operations, human resources, nonprofit management, or related fields.
• Experience supervising staff and leading organizational initiatives.
• Experience developing policies, procedures, and performance management systems.
• Nonprofit leadership experience preferred.
• Knowledge of human resources practices and employment regulations.
• Strong analytical and problem-solving abilities.
• Excellent organizational and project management skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficient in Microsoft Office Suite, including Outlook and Excel
• Collaborative, professional team player with the ability to interact with diverse groups of people, including housing and other programmatic partners
• Valid driver's license and reliable transportation required

Compensation:

$75,000 - $85,000

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How to Apply

Interested applicants may submit a cover letter and their resume to: [email protected].