Client Relationship Manager

Title:  Client Relationship Manager

Department/Division: Maintenance Operations 

Location: Orlando, FL

Classification: Exempt

We are Sunrise Landscape, an established commercial landscape organization for more than 40 years across the state of Florida. We are excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000+ employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence.

Are you looking for an opportunity to grow your career with a team that raises the bar and works together? We're excited to welcome a Client Relationship Manager to our team in Orlando, FL!

Position Summary

The Client Relationship Manager (CRM) is a strategic account leader responsible for building trusted client partnerships, driving retention, and growing revenue through proactive service communication and enhancement sales. This role serves as the primary client contact and is accountable for ensuring all client activity, proposals, service requests, and communication are accurately tracked in Aspire to maintain transparency and alignment between sales, service, and production teams. 

The Client Relationship Manager partners closely with Operations Managers and branch leadership to deliver exceptional service, maintain strong client relationships, and support long-term account growth. A successful Client Relationship Manager brings strong relationship-building skills, financial awareness, operational partnership, and the ability to identify opportunities that create value for clients and the business. This team member manages a portfolio generally ranging from $1.5M to $2M in annual revenue. 

This is an in-office role and requires someone to drive to a local office each day before spending time in the field at customer sites. It is not remote nor hybrid, so it does require someone that is based in one of our locations. You will spend at least 80% of your time face to face with clients and/or onsite at commercial landscape properties. 

Key Responsibilities 

As one of our Client Relationship Managers, you will have the following areas of responsibility: 

Client Engagement & Retention 

• Serve as the strategic relationship owner for assigned accounts, acting as the primary point of contact, visible face of the company, and trusted advisor for clients 

• Develop, build, nurture, and maintain exceptional client relationships across a portfolio of commercial landscape clients while serving as the primary relationship and escalation contact 

• Partner closely with Operations teams to ensure service readiness, proactive communication, and effective problem-solving to support both strategic and day-to-day client needs 

• Promote a high level of client retention by proactively addressing concerns, identifying risks, and implementing solutions to mitigate client turnover and support renewal success 

• Partner with Business Development Managers to support successful client account transitions and ensure client expectations align with operational delivery 

• Create Executive Summaries outlining issues, opportunities, and recommended solutions, presenting findings to clients and leadership as applicable 

• Lead interactions internally and externally to deliver expected service outcomes while achieving a high level of client delight 

Growth & Revenue Expansion 

• Identify enhancement and upsell opportunities during site visits and routine client interactions 

• Partner with operations teams to develop accurate enhancement proposals, pricing, and scope recommendations 

• Monitor proposal pipelines, follow-up activities, and close rates to support revenue growth 

• Support branch growth initiatives through disciplined account management and opportunity development 

Operational Partnership & Service Coordination 

• Partner closely with Operations Managers, Production Managers, Superintendents, and Crew Leaders to align priorities and ensure service consistency 

• Utilize Aspire work tickets and job notes to communicate client expectations, service updates, and operational priorities 

• Participate in production meetings to review upcoming work, client feedback, and enhancement schedules 

• Support issue resolution by coordinating with operations teams to address client concerns and service challenges 

Qualifications & Core Competencies 

• Five or more years of client service, account management, property management, or related B2B service industry experience required  

• Experience using Aspire or similar CRM or service management platforms preferred 

• Proven ability to build strong client relationships and grow accounts through relationship-based selling 

• Strong written, verbal, and interpersonal communication skills with a polished and professional presence 

• Exceptional listening skills with the ability to understand client needs and respond effectively 

• Financial awareness with the ability to understand pricing, job costing, and margin performance 

• Advanced organizational skills with the ability to manage multiple priorities and follow through consistently 

• Ability to collaborate effectively with operations teams to align service execution with client expectations 

• Growth-oriented mindset with the ability to identify opportunities and drive revenue expansion 

• Valid driver's license required and ability to travel locally to client sites 

Driver Qualifications 

To qualify as a Driver, in addition to the above, you must: 

• Possess a valid driver's license issued in the United States for a minimum of three years 

• Maintain a clean driving record for at least three years 

• Successfully pass a drug screening 
  

What We Can Offer You: 

At Sunrise Landscape, joining our team means more than accepting a job—it means building a long-term career with a company that values professionalism, reliability, and personal growth. 

We are committed to providing a workplace where you can develop your skills, advance your career, contribute to a high-performing team, and do meaningful work alongside people who embody our core values of accountability, resilience, and collaboration. The compensation for this role is market competitive and depends on experience. 

In addition to competitive pay, Sunrise Landscape offers a comprehensive benefits package, including: 

• Medical, Dental & Vision Insurance  

• Optional Supplemental Benefits 

• Paid Time Off (Vacation & Sick Leave)  

• Paid Major Holidays  

• 401(k) Savings Plan with Company Match  

• Paid Parental Leave(Maternal & Paternal, available after 1 year of service)  

• Employee Referral Bonus Program 

Click the link below to learn more about our values and company culture! 

Commercial Landscaping Florida - Sunrise Landscape

Sunrise Landscape is an equal opportunity employer and participates in E-Verify. We require proper documentation for all hiring activities. We are committed to creating an inclusive environment for all employees.