Collections Associate

Job description

About Us: Since 1976, NRA Group LLC has served as the leading “responsible revenue recovery company” for an all-encompassing cross section of the national business community. We are a trusted partner to successful companies of all sizes in industries such as healthcare, commercial, retail, utility, finance, government and more.

NRA's collection staff consists of highly trained and motivated revenue recovery specialists trained in our clients' industry and company backgrounds. We utilize extensive computerized databases and sophisticated telephone systems to maximize recovery efforts, and our staff is directed by a strong, people-oriented management team.

Why choose NRA Group, LLC?: In your position as a collection agent, you’ll flex your customer service muscles by helping customers settle longstanding debts. You’ll do it at a comfortable, professional office center centrally located on Paxton Street in Harrisburg, Pa., near multiple Interstate 83 exits, providing easy access for those throughout the region.

You’re more than an employee at NRA Group LLC, you’re a person, and we promote a culture of respect, dignity and belonging. We’re an equal opportunity employer, and we do not discriminate based on race, gender, age, national origin, religion, physical or mental disabilities, marital status, sexual orientation or any other unlawful basis.

Schedule:

• Monday- Friday
• No Weekends
• Flex-schedule
• Remote work is not available for this position
• Full Time - 40 hours per week
• Part Time - 25 hours per week

Pay Range: $17-$20/hourly, paid biweekly. There is paid training, and there are opportunities to earn weekly incentive bonuses.

Job Responsibilities/Requirements:

• Collecting delinquent accounts through a manual system
• Ability to effectively work both individually and in a team setting
• Capacity to operate in a fast-paced environment
• Professional and respectful communication with consumers, clients, management and peers
• Comprehension and appropriate execution of laws and regulations pertaining to the industry
• Above all, maintain 100% client satisfaction

Education/Experience

• High school diploma or high school equivalent
• Minimum 6 months experience with customer service is required
• 1+ year experience with customer service in a call center/collections preferred

We strive to maintain a "true client-centered" approach
where we will continue to focus on our goal of building
strong relationships - one client at a time.