Specialist Construction Site Representative Naval Nuclear Laboratory
Niskayuna, NY18 days ago
- $86,100–$134,600 Per Year
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Skills
- 1st Level Supportunmatched
- 2nd Level Supportunmatched
- Accountingunmatched
- Case Managementunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Computer Securityunmatched
- Computer Skillsunmatched
- Establish Prioritiesunmatched
- Financial Systemsunmatched
- Health Planunmatched
- Help Deskunmatched
- High School Diplomaunmatched
- IT Service Management (ITSM)unmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Problem Solving Skillsunmatched
- Product Supportunmatched
- SQL (Structured Query Language)unmatched
- Scripting (Scripting Languages)unmatched
- ServiceNowunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Writing Skillsunmatched
Description
Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 40 hrs./week
Work site: 100% Onsite
Location: 1220 Washington Ave, Albany, NY 12226
Job Duration: 2 Years
Closing: 08/03/2026.
Knowledge, Skills, & Abilities:
- Experience with ServiceNow or other ticket or case management software is a plus
- Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
- Knowledge of basic accounting principles
- Excellent communication skills
- Works well with others
- Reliable and trustworthy
- Ability to multi-task and set priorities
- MS SharePoint knowledge is desirable
- Ability to write non-technical correspondence, communicate in writing.
- Ability to run SQL scripts or queries is a plus
Preferred Level of Education & Experience:
- High School graduate with some college; computer science related degree is preferred.
Basic Duties (training is provided on-site):
- 1st Level Support for Help Desk and Security Incidents
- Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
- Accurately document all issues and requests during the initial call
- Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
- Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements
- Support users in the use of the sytem including, but not limited to, navigation, access, and reports.
- If required, route issues and requests to appropriate second line of support
- Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
- Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
- Participate in appropriate training, workgroups and agency meetings
Miscellaneous Information:
- Monday through Friday, 8:00 am and 5:30 pm; 40 hours per week.
- Interviews will be conducted in-person or online based on availability.
- Training will be provided in specific systems, but overall computer literacy is preferred.
- Transportation: Free parking is available.
- The CDTA Bus line is the closest mode of public transportation.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
Numbers & Facts
| Location | Albany, NY |
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