Continuing Education Administrative Assistant - Part Time

Description

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Foundedin 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.

Location: Albany, New York

Part Time - Day Hours

Continuing Education Administrative Assistant

Position Status : Non-exempt

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday. 20 – 29 hours weekly

ReportsTo : Continuing Education Manager

Location : Albany, NY

Position Description

Summary:

The Online Continuing Education Administrative Assistant works independently, performing a wide range of complex and confidential administrative and clerical support duties. This position requires excellent communication and interpersonal skills, reliable customer service, and the ability to provide information to a wide range of internal and external contacts. In addition to clerical support, the Administrative Assistant will assist the Continuing Education Department with supporting the student enrollment process, preparing student records, and supporting the College in achieving overall retention and enrollment goals.

Essential Duties and Responsibilities:

1. Registration/Scheduling : Creation and management of semester and yearly class student schedules, including all changes, in an accurate and timely manner. Registration and scheduling data entry for new, and continuing students. Review new student files for compliance. Create and maintain student records in CRM, BANNER, and electronic files. Ordering books for students in a timely manner. Makes recommendations to improve processes.

2. Reporting : Manages reports for coordinators and sales reps, such as attendance, and payment plans. Assist in student outreach to support additional CE markets, as needed.

3. Manage Student Accounts : Creates necessary documentation for student to obtain funding with stakeholders and manages funding spreadsheet and for other markets (as needed). Assist with managing of student payment plans, late payments, and bad debt.

4. Customer Service : Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, email, text, chat). May be required to provide phone coverage during peak periods. Aids all new students for Blackboard navigation support. Report to coordinators and reps the status of the newly enrolled student's orientation progress.

5. Technical Applications : Uses multiple technical applications, including MSOffice (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

College Competencies:

• Accountability—Takes ownership

• Brand Ambassadorship—Understands our brand and messages it to the students

• Embracing Change—Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.

• Values—Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes

• Accuracy & Timeliness—Shows careful attention to details for all departmental work and commits few errors.

• Communication with Customer Focus—Communicates openly and honestly with students and associates and presents information in a clear and concise manner, both orally and in writing.

• Manages/Organizes Priorities - Takes initiative and utilizes resources to ensure priorities are met promptly and corrects problems as they arise.

• Profession-related Acumen—Adheres to BSC policies and procedures objectively and consistently and respects and maintains confidentiality.

Key Competencies and Skills:

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem-solving

• Customer service orientation

• Organizational skills

• Attention to detail

• Judgment

• Adaptability

• Teamwork

• Stress tolerance

• Resilience

Qualifications:

• Associate degree required

• 1-2 years of experience in an administrative role

• Ability to learn curriculum requirements, course content and necessary pre-requisites within each program offered

• Internet Savvy with multiple browsers

• Ability to function effectively as part of a team to meet overall campus goals

• Familiar with Microsoft Office product, especially Excel

Preferred qualifications:

• Bachelor's degree preferred

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and essential instructions or ideas accurately, loudly, or quickly.

This is a Part-Time hourly position with a salary range of: $19.00 - $21.00 hourly - 20-29 hours weekly

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate's actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process. 

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”).  Bryant & Stratton College is an Equal Opportunity Employer.

Qualifications

Skills

Required

• Communication: Advanced

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

• Associates or better

Licenses & Certifications

Required

• Added to Application

Experience

Required

• 1-2 year: • 1-2 years of experience in an administrative role

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.