Overview
Are you a strategic, focused, and data-driven individual? Do you thrive within a high-performing environment? If so, ServiceLink invites you to apply for the opening as a Contract Administrator within our Auction department. In this role, you can directly impact a leading real estate marketplace focused on sales to an online market. Additionally, you will educate prospective customers on the process and how to successfully purchase assets on our digital platform.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will…
- Gather customer information, generate contracts according to specific Seller's guidelines, and request Buyer's and Seller's signatures for a complete contract package.
- Communicate with Buyers and Buyer Agents to provide information, answer questions, set deadlines, and follow up.
- Complete tasks in Company's internal system and Seller's Portals to maintain accurate information required to move files to the next stage in the buying process.
WHO YOU ARE
You possess …
- High School diploma or equivalent required· Ability to exercise sound judgment and prioritize tasks to meet deadlines· Professional phone etiquette· Demonstrated passion for excellence concerning assisting clients and supporting other team members· Strong listening skills combined with excellent verbal and written communication· Ability to communicate complex information in a simple, client-focused manner· Openness and adaptability to change
Responsibilities
- Gather information required to prepare a complete contract package according to specific Seller's guidelines.
- Prepare contract packages according to specific Sellers' requirements.
- Request the Buyer's signatures and initials via DocuSign or email.
- Communicate with Buyers and Buyer Agents via email or phone to provide information, answer questions, set deadlines, and follow up.
- Quality control to check for complete documents and signatures on contracts.
- Create commission invoices for each file.
- Submit contract packages for Seller's execution or execute contracts on behalf of Sellers with Power of Attorney.
- Complete required fields and tasks in Company's internal system and Sellers' portals (when applicable).
- Participate in meetings and training sessions.
- Maintain current and accurate information in the company's internal system (Salesforce), such as notes, attachments, and knowledge required to move files to the next stage.
- All other duties as assigned
Qualifications
- High School diploma or equivalent required.
- Minimum two years' experience in a Real Estate contract role.
- Some working knowledge in Real Estate, REO, and Foreclosure related experience is preferred.
- Demonstrated PC skills and ability to multi-task.
- Professional phone etiquette
- Be able to handle complaints and complex interactions.
- Highly developed sense of integrity and commitment to client satisfaction
- Demonstrated passion for excellence concerning assisting clients and supporting other team members.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work a flexible work schedule and overtime.
- Experience working in Salesforce preferred.