Customer Account Representative

About the Role

Modalways is seeking a motivated and customer-focused Customer Account Representative to join our team in Austin, TX. This position is ideal for someone who enjoys working with people, building professional relationships, and helping customers navigate account-related questions and service requests.

Key Responsibilities

• Serve as a primary point of contact for customers regarding account-related questions and service requests.
• Assist customers with account updates, general inquiries, and service information.
• Provide clear explanations of available services and account procedures.
• Follow up on customer requests to ensure timely resolution.
• Maintain accurate customer account records and service documentation.
• Coordinate with internal departments to address customer needs.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent organization and attention to detail.
• Ability to work independently and as part of a team.

Benefits:

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.