Customer Administration Specialist

Customer Administration Specialist

Looking for a role where customer service meets operations? Join a collaborative team as a Customer Administration Specialist, where you'll play a key role in managing customer orders, maintaining accurate records, and ensuring a smooth experience from purchase order through fulfillment in a fast-paced, customer-focused environment.

In this role, you'll process customer purchase orders in SAP, document order details in Salesforce, communicate with customers primarily through email, provide order updates, coordinate shipping instructions, and partner closely with internal sales teams to resolve questions and exceptions. The ideal candidate will have at least 1 year of customer service, order entry, or order management experience, strong attention to detail, excellent written communication skills, comfort navigating multiple systems, and the ability to manage detailed customer requests with accuracy; experience with SAP, Salesforce, bilingual Spanish or French, and customer-facing order support environments is highly preferred. This position offers a hybrid schedule, working onsite Tuesdays and Wednesdays, with customer support hours starting at 7:00 AM and a supportive team environment that includes comprehensive training and ongoing collaboration.

Responsibilities

• Receive customer purchase orders and accurately enter orders into SAP.
• Document customer and order information in Salesforce.
• Communicate primarily through email, with some phone interactions for clarification or additional information.
• Contact customers when clarification or additional information is needed on an order.
• Monitor orders and identify exceptions or issues that could impact processing.
• Provide customers with accurate order updates.
• Collaborate with the internal sales team to resolve order questions or exceptions.
• Coordinate shipping instructions and commitments with the warehouse.
• Respond to customer inquiries regarding products, orders, services, and related requests.
• Route more technical or clinical questions to the appropriate internal teams.
• Maintain accurate documentation and professional written correspondence.
• Help provide coverage during customer support business hours.

Essential Skills

• Minimum 1 year of relevant experience.
• Strong customer-service and customer-facing communication skills.
• Experience working with customers through email and phone.
• Strong attention to detail and data-entry accuracy.
• Comfortable working with purchase orders, order information, or other detailed customer requests.
• Good written and verbal communication skills.
• Comfortable learning and navigating multiple technology systems.
• Ability to work closely with internal sales and other cross-functional teams.
• High school diploma or GED.

Additional Skills & Qualifications

• Experience with SAP.
• Experience with Salesforce.
• Previous order entry or order management experience.
• Spanish bilingual capabilities.
• French bilingual capabilities.

Work Environment

The work environment includes a hybrid schedule with onsite work on Tuesdays and Wednesdays. The position supports customers primarily located on the East Coast, with working hours starting at 7:00 AM. The team operates in an open-floor-plan environment when onsite, where employees work collaboratively. Microsoft Teams is used to stay connected while working remotely. An established home-office setup is ideal as only two monitors are provided, typically left at the office. The initial training period lasts approximately 4 weeks, during which new hires receive guidance and support from the team.

This is a Contract to Hire position based out of Lakewood, CO.

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Lakewood, CO.

This position is anticipated to close on Oct 30, 2026.

This is a hybrid position in Lakewood,CO.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email

%20astoncarteraccommodation@astoncarter.com

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.