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Position: Customer Representative Associate II MVDepartment: Secretary of State - Bureau of Motor Vehicles
Division: Operating Authority Unit - Vehicle Services Location: Augusta, Maine
Schedule: Monday - Friday, 8:00 am - 5:00 pmJob Class: 6520Grade: 14Salary: $18.60 - $26.77Closing Date: November 25, 2026Join Our Team at the Department of the Secretary of State:At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day we want you on our team.
About the Position: We are seeking motivated candidates for the position of
Customer Representative Associate II - Motor Vehicle in the
Operating Authority Unit, located within the Division of Motor Carrier Services in
Augusta, Maine.
As a Customer Representative Associate II, you will assist in administering the
Unified Carrier Registration Agreement (UCRA) Program, processing new and renewal filings, managing fee collection, reviewing insurance compliance for for-hire passenger carriers, and performing suspensions or restorations based on state regulations. You'll play a critical role in upholding public safety and ensuring compliance with Maine's motor carrier laws.
What We're Looking For: - Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
- Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
- Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
- Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
- Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
- Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
Key Competencies We Value: - Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
- Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
- Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
- Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
- Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
In this role, you will: - Receive, review, and verify Unified Carrier Registration (UCR) filings for accuracy, documentation, and payment.
- Process credit card payments, balance cash transactions, and perform fee reconciliation using the BMV Point of Sale system.
- Suspend or reinstate carriers for non-compliance with insurance and registration requirements.
- Explain federal and state motor carrier laws and policies to insurance providers, carriers, and members of the public.
- Track and maintain insurance filings for taxis, buses, limousines, ambulances, student transportation vehicles, and others.
- Handle FTA (Failure to Appear) and FTP (Failure to Pay) suspensions and rest