CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT - MCD)

CUSTOMER SERVICE REPRESENTATIVE I (CASH MANAGEMENT - MCD)

Salary

$18.76 - $20.63 Hourly

Location

1400 Lubbock

Job Type

Full Time

Job Number

39277

Department

Municipal Courts Department

Opening Date

07/31/2026

Closing Date

8/14/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

APPLICATION ACCEPTED FROM: All Persons Interested

DIVISION: Cash Management/Public Services

REPORTING LOCATION: 1400 Lubbock and All Satellite Locations Workdays & Hours: Saturday - Friday - *All Shifts, days, and holidays

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has full-time employment opportunities available for individuals who are self-motivated, customer service-oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Collection of fines, processing payments by cash, check, credit card and wire transfer. Process Parking Payments and schedule hearings.

• Data entry of payment and fees in the Court's case management system.

• Act as a Passport Application Acceptance Agent by executing the passport application, ensure that the application form and supporting documents are correctly submitted, and collect passport fees.

• High level of direct contact with the general public, attorneys, court staff and law enforcement. Dissemination of court information as required.

• Data entry of court records and transactions.

• Scanning of court documents into the Court's case management system. Periodic rotation to alternate Court locations and/or sections.

• Other administrative and customer service-related responsibilities as assigned.

• Must submit to annual and on demand background checks

• All candidates must be able to successfully pass CJIS (Criminal Justice Information Services) certification, which includes fingerprinting and a full criminal background check, as a condition of employment. Continued employment in this position requires maintaining CJIS background check clearance at all times.

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work rotating weekends and/or holidays as needed. Must be able to travel to another court location on short notice.

MINIMUM REQUIREMENTS

EDUCATION REOUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REOUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

Substitution: An associate's degree may be substituted for the experience requirement.

LICENSE REOUIREMENTS

None

PREFERENCES

Preferences may be given to candidates that are:

• Bilingual in Spanish.

• Familiar with Court System Management and Resource Technology (CSMART) and its functionalities; that have documented heavy cash handling experience; heavy customer service experience as well as knowledge of court policies and procedures; and excellent verbal and written communication skills.

• Three (3) years of cash handling, administrative or customer service-related experience is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REOUIRED

None; however, the department may administer, and the applicant must successfully complete a skills assessment relevant to job description.

SAFETY IMPACT POSITION: NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6047. If you need special services or accommodations, call (832) 393-7238. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

MCD - In your most current or previous employment, how many years of verifiable cash handling experience do you have?

• Less than 6 months verifiable cash handling experience
• 6 months of verifiable cash handling experience
• 1 year of verifiable cash handling experience
• 2 years of verifiable cash handling experience
• 3 years of verifiable cash handling experience
• More than 3 years of verifiable cash handling experience
• None of the above

03

MCD - Which best describes your completed and verifiable education and experience?

• High School Diploma or GED WITH AT LEAST Six (6) months or more of verifiable administrative or customer service-related experience.
• High School Diploma or GED and LESS THAN Six (6) months administrative or customer service-related experience.
• Associate degree or higher
• None of the above

04

MCD: Please list the agencies where you have held customer service-related jobs and you interacted with the public. If you do not have verifiable customer service-related experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review)

05

MCD - Please select all of the languages below that you can read, speak and write fluently:

• Spanish
• Vietnamese
• English
• Chinese
• French
• Other
• None of the above

06

MCD- Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? (Check all that apply, Actual Shift Times Varies.

• Monday - 7:00 am - 3:30 pm
• Monday 2:00 pm - 10:30 pm
• Monday 10:30 pm - 7:00 am
• Tuesday - 7:00 am - 3:30 pm
• Tuesday 2:00 pm - 10:30 pm
• Tuesday 10:30 pm - 7:00 am
• Wednesday 7:00 am -3:30 pm
• Wednesday 2:00 pm - 10:30 pm
• Wednesday 10:30 pm - 7:00 am
• Thursday 7:00 am - 3:30 pm
• Thursday 2:00 pm - 10:30 pm
• Thursday 10:30 pm - 7:00 am
• Friday 7:00 am - 3:30 pm
• Friday 2:00 pm - 10:30 pm
• Friday 10:30 pm - 7:00 am
• Saturday 7:00 am - 3:30 pm
• Saturday 2:00 pm - 10:30 pm
• Saturday 10:30 pm - 7:00 am
• Sunday 7:00 am - 3:30 pm
• Sunday 2:00 pm -10:30 pm
• Sunday 10:30 pm - 7:00 am

07

MCD - Municipal Courts has courts in several locations open between 7 am - 11pm. Please select which location (s) you can report to.

• 1400 Lubbock - Houston Texas
• 8300 Mykawa - Houston Texas
• 3203 S. Diary Ashford - Houston Texas
• 3915 Rustic Woods - Kingwood, Texas
• 2855 Bay Area Blvd - Clear Lake, Texas
• 9455 West Montgomery - Houston Texas

08

MCD - If you indicated that you have verifiable cash handling experience in question #2 above, please list the agencies where your duties include cash handling. IF you do not have verifiable cash handling experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review).

09

Can you successfully pass the CJIS (Criminal Justice Information Services) certification, which includes fingerprinting and a full criminal background check, to be eligible for employment?

• Yes
• No

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/