Department Administrator I

The Department of Dermatology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Department Administrator I to join the team.

Position Summary:

• Responsible for the strategic planning, operational leadership, financial management, and performance oversight of ambulatory and laboratory clinical practices and associated healthcare operations.
• Directs and coordinates all aspects of dermatology clinical operations, revenue cycle management, contracting, financial performance, patient access, customer service, regulatory compliance, quality improvement, and business development initiatives.
• Direct oversee and coordinate the teledermatology clinical practice to include operational coordination with up to thirteen hospital partners.
• Administrative oversight of dermatolopathology laboratory operations at Lewis Hall, including staffing coordination, regulatory compliance, accreditation readiness, workflow optimization, and collaboration with laboratory leadership.
• Support strategic initiatives involving telehealth, virtual care, group-based care, care redesign, and other emerging service delivery models aligned with departmental, Medical Group, and organizational goals.
• Serves as a key partner to departmental and executive leadership in developing operational strategies, optimizing clinical productivity, improving financial outcomes, enhancing patient experience, and ensuring compliance with healthcare regulations and industry best practices.
• Oversees clinical and administrative staff, practice operations, budgeting, financial analysis, revenue cycle functions, and performance improvement programs across multiple clinical locations.

Clinical Operations Leadership

• Direct and oversee daily operations of ambulatory clinics, specialty practices, and ancillary services.
• Ensure compliance with organizational policies, accreditation standards, federal and state regulations, and payer requirements.
• Collaborate with departmental and Medical Group leadership to establish operational goals and strategic initiatives.
• Monitor patient flow, access, staffing, productivity, and service delivery metrics.
• Develop policies, procedures, and workflows that support quality care and operational efficiency.

Financial Management and Strategic Planning

• Develop, administer, and monitor annual operating and capital budgets.
• Analyze financial statements, including profit and loss statements, revenue cycle dashboards, financial performance indicators, and budget variances.
• Prepare forecasts, business plans, pro forma analyses, and ROI evaluations.
• Identify opportunities for revenue enhancement, expense reduction, and operational efficiencies.

Revenue Cycle Management

• Provide leadership and oversight of registration, insurance verification, prior authorizations, charge capture, coding, denial management, and front-end collections.
• Monitor key revenue cycle metrics including Days in A/R, Clean Claim Rate, Denial Rate, and Net Collection Rate.
• Ensure compliance with payer and regulatory requirements.

Performance Improvement and Quality Management

• Lead continuous performance improvement initiatives focused on quality, patient experience, operational efficiency, and financial performance.
• Monitor KPIs, dashboards, benchmarking tools, and performance scorecards.
• Implement corrective action plans to address performance gaps and negative variances.
• Support value-based care and quality initiatives through data-driven decision making.

Personnel and Leadership Responsibilities

• Provide leadership, coaching, recruitment, onboarding, training, performance management, and succession planning for clinical and administrative personnel.
• Foster employee engagement, accountability, and professional development.

Academic Affairs, Faculty Administration, and Recruitment

• Serve as the primary administrative liaison between the Department, Human Resources, Faculty Affairs, the Dean’s Office, Graduate Medical Education, and Medical Group leadership.
• Coordinate and facilitate faculty recruitment activities, including position approvals, candidate visits, offer development, onboarding, faculty appointments, credentialing, privileging, and associated documentation.
• Assist the Chair with faculty promotion and tenure processes, faculty contract administration, compensation reviews, and workforce planning initiatives.
• Ensure timely completion and processing of faculty appointments, reappointments, academic promotions, and other faculty-related administrative actions.
• Coordinate onboarding activities for faculty, advanced practice providers, residents, fellows, and other departmental personnel.

Academic Finance, Research, and Graduate Medical Education Administration

• Develop, administer, monitor, and reconcile departmental operating budgets, including clinical, research, educational, and Graduate Medical Education (GME) funds.
• Collaborate with departmental leadership, finance, and institutional stakeholders to ensure appropriate allocation of financial resources across clinical, research, and educational missions.
• Monitor faculty funding sources and effort allocations to ensure compensation is accurately distributed among clinical, research, educational, grant, and institutional funding streams.
• Oversee and monitor faculty salary support, effort reporting, cost center assignments, and budget allocations to ensure compliance with institutional policies and funding requirements.
• Assist with the development and management of research budgets, grant-related expenditures, and educational program funding.
• Conduct regular reviews of departmental financial activity to ensure resources are appropriately allocated, expenditures are properly charged, and budgets remain aligned with departmental priorities and strategic goals.
• Serve as a liaison with institutional finance, grants administration, research administration, and GME offices to support financial stewardship and compliance.

Minimum Qualifications and Skills:

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, Public Health, or related field required.
• Five or more years of progressive healthcare management experience with demonstrated expertise in clinical operations, finance, revenue cycle management, performance improvement, academic administration, and strategic planning.

Preferred Qualifications:

• Master’s degree preferred.