Department Administrator II

The Departments of Radiation Oncology & Ophthalmology at Macon & Joan Brock Virginia Health Sciences at Old Dominion University are seeking a Department Administrator II to join the team.

• Responsible for the strategic planning, operational leadership, financial management, and performance oversight of hospital based and ambulatory clinical practices and associated healthcare operations.
• Directs and coordinates all aspects of revenue cycle management, contracting, financial performance, patient access, customer service regulatory compliance, quality improvement and business development initiatives for EVMSMG clinical operations within Ophthalmology and EVMSMG contracted physician services with Radiation Oncology.
• Serves as a key partner to departmental and executive leadership in developing operational strategies, optimizing clinical productivity, improving financial outcomes, enhancing patient experience, and ensuring compliance with healthcare regulations and industry best practices.
• Oversees department clinical and administrative staff, practice operations, budgeting, financial analysis, revenue cycle functions and performance improvement programs across multiple locations.
• Serves as key Radiation Oncology & Ophthalmology department operational liaison with Sentara leadership.

• Clinical Operations Leadership

  • Direct and oversee daily operations of EVMSMG Ophthalmology ambulatory clinics, specialty practices, Radiation Oncology physician services contracts and ancillary services.
  • Ensure compliance with organizational policies and accreditation standards, federal and state regulations and payer requirements.
  • Collaborate with departmental and Medical Group leadership to establish operational goals and strategic initiatives.
  • Monitor patient flow, access, staffing, productivity, and service delivery metrics.
  • Develop policies, procedures and workflows that support quality care and operational efficiency.

• Financial Management and Strategic Planning

  • Develop, administer and monitor annual operating and capital budgets
  • Analyze financial statements, including profit and loss statements, revenue cycle dashboards, financial performance indicators, and budget variances.
  • Prepare forecasts, business plans, pro forma analyses, and ROI evaluations.
  • Identify opportunities for revenue enhancement, expense reduction, and operational efficiencies.

• Revenue Cycle Management

  • Provide leadership and oversight of registration, insurance verification, prior authorizations, charge capture, coding, denial management, and front-end collections.
  • Monitor key revenue cycle metrics including Days in A/R, Clean Claim Rate, Denial Rate, and Net Collection Rate.
  • Ensure compliance with payer and regulatory requirements.

• Performance Improvement and Quality Management

  • Lead continuous performance improvement initiatives focused on quality, patient experience, operational efficiency, and financial performance.
  • Monitor KPIs, dashboards, benchmarking tools, and performance scorecards.
  • Implement corrective action plans to address performance gaps and negative variances.
  • Support value-based care and quality initiatives through data-driven decision making.

• Personnel and Leadership Responsibilities

  • Provide leadership, coaching, recruitment, onboarding, training, performance management, and succession planning for clinical and administrative personnel.
  • Foster employe engagement, accountability, and professional development.

• Academic Affairs, Faculty Administration, and Recruitment

  • Serve as the primary administrative liaison between the Department, Human Resources, Faculty Affairs, the Dean’s Office, Graduate Medical Education, and EVMS Medical Group leadership.
  • Coordinate and facilitate faculty recruitment activities, including position approvals, candidate visits, offer development, onboarding, faculty appointments, credentialing, privileging and associated documentation.
  • Assist the Chair with faculty promotion and tenure processes, faculty contract administration, compensation reviews, and workforce planning initiatives.
  • Ensure timely completion and processing of faculty appointments, reappointments, academic promotions, and other faculty related administrative actions.
  • Coordinate onboarding activities for faculty, advanced practice providers, residents, fellows, and other departmental personnel.

• Academic Finance, Research, and Graduate Medical Education Administration

  • Develop, administer, monitor, and reconcile departmental operating budgets, including clinical, research, educational, and Graduate Medical Education (GME) funds.
  • Collaborate with departmental leadership, finance, and institutional stakeholders to ensure appropriate allocation of financial resources across clinical, research and educational missions.
  • Monitor faculty funding sources and effort allocations to ensure compensation is accurately distributed among clinical research, educational, grant, and institutional funding streams.
  • Oversee and monitor faculty salary support effort reporting, cost center assignments, and budget allocations to ensure compliance with institutional policies and funding requirements.
  • Assist with the development and management of research budgets, grant-related expenditures and educational program funding.
  • Conduct regular reviews of departmental financial activity to ensure resources are appropriately allocated, expenditures are properly charged, and budgets remain aligned with departmental priorities and strategic goals.
  • Service as a liaison with institutional finance, grants administration, research administration, and GME offices to support financial stewardship and compliance.

Minimum Qualifications and Skills:

• Bachelor's degree with seven years of relevant healthcare experience. Demonstrated expertise in clinical operations, finance, revenue cycle management, performance improvement and strategic planning.

Preferred Qualifications:

• Epic experience