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Deskside Support Technician

SEBENZA

Washington, DC

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JOB DETAILS
SKILLS
Asset Management, Cable Software, Cloud Computing, Cross-Functional, Customer Service Systems, Customer Support/Service, Data Recovery, Database Backup, Desktop Administration, Desktop PC, Hardware Administration, Hardware Installation, Hardware Upgrades, Inventory Management, Local Area Network (LAN), Maintain Compliance, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Certifications, Microsoft Office, Microsoft Windows 7, Microsoft Windows Operating System, Network Administration/Management, Network Configuration Management, Operating Systems, Printers, Problem Solving Skills, Root Cause Analysis, Security Patches, Server Support, Service Level Agreement (SLA), ServiceDesk, Small Business, Software Administration, Software Installation, Software Upgrades, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Telecommunications Equipment, Videoconferencing, Web Casting, Workstation Hardware
LOCATION
Washington, DC
POSTED
30+ days ago

 Sebenza LLC is a woman owned small business operating out of Tysons' Corner VA. We currently have an opening for a Systems Administrator to support our client in the DMV area.  We currently have an opening for a Desktop Engineer to support our contract in Washington, DC.

The following are the required tasks that are expected for this position; other duties may be required as they are assigned.

  • Provide Tier 1 & 2 desktop user support
  • Onsite role, deskside support technician L2
  • Drive high level of customer service and satisfaction.
  • Manage incident and service request queues to ensure SLAs are met.
  • Deploy IT assets to office-based users and coordinate courier/shipping for remote users
  • Provide hands on resolution of 1st to 3rd line software and hardware incidents where required.
  • Work with offshore capabilities to deliver efficient and effective service.
  • Manage IT hardware inventory.
  • Track and manage IT assets in asset management system.
  • Fulfill service requests for varied IT equipment.
  • Drive compliance to internal and external processes and standards
  • Baseline desktop support (Windows 7 & Windows 10) and the Microsoft Office Suite.
  • Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
  • Install workstation software and hardware- locally and via remote.
  • Diagnose and resolve LAN configuration problems.
  • Evaluate and diagnose cabling, software, and hardware problems.
  • Install and support of telecommunications hardware.
  • Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
  • Email User support
  • Data backup and restoration
  • Provide technical support for webcast/video teleconferences
  • Security patches and software upgrade surge support
  • Support technology upgrades – both hardware and software.
  • Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support.
  • Perform field office visits.
  • Perform root cause analysis.
  • Perform desktop/server decommissioning.
  • Documentation of standard IT processes and procedures.

Required skills:

  • 5 to 7 years of experience
  • Microsoft 365/Office 365 cloud infrastructures
  • IT asset management
  • Windows 10/11 client OS and native windows application and tools
  • Relevant Microsoft Certifications
  • 100% Onsite

About the Company

S

SEBENZA

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