Director, Account Technology Strategy, Retail & Consumer Goods

Overview

The Retail & Consumer Goods organization brings together deep industry expertise, strategic customer relationships, and Microsoft technology to help some of our largest and most complex customers transform their businesses. As part of this team, you will partner with senior customer leaders, orchestrate teams across Microsoft, and connect customer business priorities with Microsoft technologies and solutions to help shape long-term transformation. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

As a Director of Account Technology Strategy, you will act as both a virtual CTO and sales leader developing the technology strategy for one of our largest and most complex strategic accounts in Retail & Consumer Goods. You will serve as the voice of the customer and an internal advocate across Microsoft. You will partner with senior customer leaders to understand future business needs, identify opportunities for digital transformation, and articulate how Microsoft technologies and services can deliver differentiated business value. This opportunity will allow you to deepen your strategic technology leadership, strengthen executive customer relationships, orchestrate global teams, and influence transformation across high-impact Retail & Consumer Goods customers.

The preferred location for this role is Chicago, though we're open to candidates in other locations who are comfortable with increased travel to client sites.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer & Industry Insights

• Bring deep customer and industry knowledge to identify trends, opportunities, risks, and competitive challenges.
• Translate insights into recommendations that help customers evolve their business and technology strategies.
• Connect customers with Microsoft expertise, solutions, and partners to solve complex business challenges.

Differentiated Value Proposition

• Serve as a trusted technology advisor to senior business and technical leaders, including CXO-level stakeholders.
• Connect Microsoft's technology and capabilities to customers' most important business priorities and long-term goals.
• Challenge customer thinking, introduce new ideas, and help shape transformation strategies that deliver measurable business value.

Education & Thought Leadership

• Lead strategic technology conversations that help customers understand emerging trends, opportunities, and Microsoft's platform.
• Engage and inspire customer, partner, and Microsoft technical teams around a shared transformation vision.
• Support customer skilling and adoption to drive long-term success.

Mapping & Account Planning

• Own the technical strategy and technology components of the account plan for large, complex, or strategic customers.
• Orchestrate Microsoft teams and partners to align the right resources to customer priorities.
• Partner with the Account Executive to set strategy, identify opportunities, track progress, and drive customer outcomes.

Technology Sales: Demand Generation & Orchestration

• Help customers define their path to AI and emerging technologies by connecting business priorities to a clear technology roadmap.
• Identify and shape new opportunities, create customer demand, and orchestrate specialists, customer success teams, and partners to execute.
• Lead strategic envisioning that connects Microsoft solutions to near- and long-term customer priorities.

Technology Strategy

• Develop long-term technology strategies and roadmaps aligned to the customer's business goals, industry landscape, and transformation priorities.
• Identify where Microsoft technologies can address gaps, accelerate innovation, and drive adoption and consumption.
• Serve as the strategic link between the customer and Microsoft to turn vision into actionable priorities.

Trusted Advisor

• Build trusted relationships with senior customer leaders by bringing broad knowledge of Microsoft's technology, strategy, security, and competitive landscape.
• Serve as the voice of the customer within Microsoft, bringing customer needs and feedback to Product, Engineering, and other internal teams.
• Provide technology and security thought leadership while mobilizing the right Microsoft experts to solve customer challenges.

Qualifications

Required/minimum qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business or related field AND 7+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.

Other Requirements

• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Additional or preferred qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business or related field AND 14+ years technical consulting, technical consultative selling, practice building, or related technical/sales/industry experience OR equivalent experience.
• 5+ years experience in digital transformation or using technology to drive customer business outcomes.
• 4+ years experience in business consulting, consultative selling, or change management.
• 5+ years experience leading technical, support, and/or partner teams.

Strategic Account Technology IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.